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New Contributor
Posts: 7
Registered: ‎09-03-2009
My Device: Not Specified

Re: Email folders are not populating on BlackBerry

We use ours for email and thats it, no Internet no addtional apps. I cannot fault the security aspect. Having the ability to wipe a handheld remotly is just great. My user needs the contents of his folders and BES\BlackBerry cannot provide. Unfortuanlty the user is King and don't care for the other elements.


Just tried to folder/pst yes doesn't work. Dowloaded the latest Desktop Manager but assume this ain't going to work either. There must be away of making an email push to the device. What is the flag as such tells the BES to push the mail? If I knew that I could raise it back on all his emails


Forums Advisor III
Posts: 1,078
Registered: ‎05-26-2008
My Device: 8300

Re: Email folders are not populating on BlackBerry



The only way is to get the Old BB and back it up using the DTM.


The plug the new handset in and restore the messages folder to it.



You Could try the following, but Ive never tried it, its just a suggestion:


Backup the new Handstefirst as we are going to be harsh with it!

- Delete the New BB

- Delete the user from the BES

- Add the user to the BES.

- Using Blackberry Manager, under Service Access, Select Choose Folders for Redirection and select the folders.

- Then activate the new BB. Prepopulation (with the BES prepopulation set to max) will allow the mailbox and folders to resync but you wont get ALL the emails, only the limit in prepopulation.


At least thats what RIM say in KB13375

Checked out my Blackberry FAQ's and Links to Needed Articles here
New Contributor
Posts: 7
Registered: ‎09-03-2009
My Device: Not Specified

Re: Email folders are not populating on BlackBerry

Just to wrap this up these are the steps I took to resolve:


Extracting the old/historical email:

  1. Installed Desktop Manager 5.0 on my laptop
  2. Plugged in the old BB device to my machine
  3. Then ran the advance Backup option
  4. Extracted the folder and messages from the old BB to my machine
  5. Saved the items in backup file

Setting up the new device:


  1. Wiped the handheld under the Security Options of the device
  2. Wiped the user from BES
  3. Created the user on BES
  4. Made sure all folders where highlighted on the BES for redirection
  5. Ran Desktop Manager and plugged in the new BB device
  6. I then ran the advance backup software and moved the folders and files over to the new device from the backup file
  7. Once complete I disconnected the device and ran the Wireless Enterprise Activation.


So far so good. All historical email is now on the BB device and folder redirection is happening.


Thank you all for your help