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New Member
Posts: 2
Registered: ‎10-03-2008
My Device: Not Specified
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Email msgs not deleting on BB

On a couple of BB, emails deleted in Outlook Inbox are not being deleted on the BB.  Many other BB we have have no problems.  These BB's have recently been activated and have had the problem from the start.  BB has the following settings:

Delete On: Mailbox & Handheld

Wireless Reconsiliation: On

On Conflicts: Mailbox Wins

Hide Filed Messages: Yes

 

Have tried re-activating, and even removing/adding user.

 

BlackBerry Manager Version is 4.1.6.9

Developer
Posts: 428
Registered: ‎09-26-2008
My Device: 9000

Re: Email msgs not deleting on BB


teotwawki wrote:

On a couple of BB, emails deleted in Outlook Inbox are not being deleted on the BB.  Many other BB we have have no problems.  These BB's have recently been activated and have had the problem from the start.  BB has the following settings:

Delete On: Mailbox & Handheld

Wireless Reconsiliation: On

On Conflicts: Mailbox Wins

Hide Filed Messages: Yes

 

Have tried re-activating, and even removing/adding user.

 

BlackBerry Manager Version is 4.1.6.9


Hi

 

It sounds like your on BES. Do you support hard deletes on your exchange server?

 

H.


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hmeister
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Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Email msgs not deleting on BB

Check out KB04853 - How to enable hard deletes
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Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Email msgs not deleting on BB

you can try deleting the messages by putting in the trashbin of Outlook (instead of doing Shift-Delete).
the next time the blackberry reconciles, it will take all the messages in the trashbin and delete them inside the handheld.

then later in the day, you can empty the trashbin in outlook.



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Developer
Posts: 428
Registered: ‎09-26-2008
My Device: 9000

Re: Email msgs not deleting on BB


Xandrex wrote:
you can try deleting the messages by putting in the trashbin of Outlook (instead of doing Shift-Delete).
the next time the blackberry reconciles, it will take all the messages in the trashbin and delete them inside the handheld.

then later in the day, you can empty the trashbin in outlook.

 

Yes, but you have to watch the "then later in the day" issue... esp. if they continue to delete through out the day....Smiley Wink

+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards

hmeister
New Member
Posts: 2
Registered: ‎10-03-2008
My Device: Not Specified

Re: Email msgs not deleting on BB

Thanks.  Setting Hard Deletes Reconsiliation to True fixed this.
Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Email msgs not deleting on BB


hmeister wrote:

Xandrex wrote:
you can try deleting the messages by putting in the trashbin of Outlook (instead of doing Shift-Delete).
the next time the blackberry reconciles, it will take all the messages in the trashbin and delete them inside the handheld.

then later in the day, you can empty the trashbin in outlook.

 

Yes, but you have to watch the "then later in the day" issue... esp. if they continue to delete through out the day....Smiley Wink



what do you mean ? "later in the day" just means you have to wait for the Blackberry to do one "email reconciliation", which takes between 2min and 15min.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Developer
Posts: 428
Registered: ‎09-26-2008
My Device: 9000

Re: Email msgs not deleting on BB


Xandrex wrote:

hmeister wrote:

Xandrex wrote:
you can try deleting the messages by putting in the trashbin of Outlook (instead of doing Shift-Delete).
the next time the blackberry reconciles, it will take all the messages in the trashbin and delete them inside the handheld.

then later in the day, you can empty the trashbin in outlook.

 

Yes, but you have to watch the "then later in the day" issue... esp. if they continue to delete through out the day....Smiley Wink



what do you mean ? "later in the day" just means you have to wait for the Blackberry to do one "email reconciliation", which takes between 2min and 15min.

 

We don't support the hard deletes yet. There have been some discussion in going there but we have not changed this. We continue to have issues with reconcile. Our server is busy and I can tell you from experience that the 2min to 15min rule does not always apply. We test and it appears to work, yet still get calls that the reconcile is not working. (and have trained our users on hard delete) So, either they forgot about deleting in the deleted items or when we go look in their deleted folder, the items are there but not deleted on the handheld. It goes in cycles and is not consistant.

 

H.


+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards

hmeister
Super Contributor
Posts: 489
Registered: ‎07-14-2009
My Device: Not Specified

Re: Email msgs not deleting on BB