04-06-2008 12:09 PM
The email reconciliation does not work propoerly on my BB 8300.
When i move my enterprise emails from my Outlook exchange server to a local .pst file on my computer, the same email is not deleted automatically from my handheld.
When i delete any email from my handheld, it is deleted automatically from my outlook.
Any ideas how this can be fixed.
I have activated wireless reconciliation.
04-07-2008 06:26 AM - edited 04-07-2008 06:29 AM
When you moving messages to a .pst folder the message will be orphaned on the device.
You need to enable Hard Delete Reconcillation on yor server and then just for good measure re-boot it.
Enable Hard Delete Reconcillation:
1.In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.
2.Click Edit Properties.
4.In the Messaging Options section, click Hard Deletes Reconciliation.
5.In the drop-down list, click True.
04-08-2008 08:00 AM
The folder icon won't actually appear if moving to a .pst folder and using Hard Delete Reconcilliation. The message will just disappear from the device.
You can use DTM to reconcille against one .pst folder which will cause the folder icon to disappear. It also means that when you file the message to the .pst folder on the device when you reconcille using DTM it should file in Outlook