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New Member
Posts: 1
Registered: ‎04-06-2008
My Device: Not Specified

Email reconciliation

Hi,

The email reconciliation does not work propoerly on my BB 8300.

When i move my enterprise emails from my Outlook exchange server to a local .pst file on my computer, the same email is not deleted automatically from my handheld.

When i delete any email from my handheld, it is deleted automatically from my outlook.

Any ideas how this can be fixed.

 

I have activated wireless reconciliation.

 

Thanks, DP

 

 

Contributor
Posts: 27
Registered: ‎04-04-2008
My Device: Not Specified

Re: Email reconciliation

[ Edited ]

When you moving messages to a .pst folder the message will be orphaned on the device.

 

You need to enable Hard Delete Reconcillation on yor server and then just for good measure re-boot it.

 

Enable Hard Delete Reconcillation:

1.In the BlackBerry Manager, in the left pane, click a BlackBerry Enterprise Server.
2.Click Edit Properties.
3.Click Messaging.
4.In the Messaging Options section, click Hard Deletes Reconciliation.
5.In the drop-down list, click True.
6.Click OK.

 

Cheers

Message Edited by peoplesperson on 04-07-2008 11:28 AM
Message Edited by peoplesperson on 04-07-2008 11:29 AM
MCSA
BESX 4.1.x Troubleshooter, Administrator and Installer
Neverfail Certified Implementation Engineer
I dabble with a bit of Domino but think it's crap!
RIM Certified Support Professional/Specialist
Regular Contributor
Posts: 96
Registered: ‎04-07-2008
My Device: 9900
My Carrier: Cable & Wireless

Re: Email reconciliation

Also in your mail folder go to OPTIONS, GENERAL OPTIONS and make sure that HIDE FILED MESSAGES is set to YES.

 

Cheers

Highlighted
Contributor
Posts: 27
Registered: ‎04-04-2008
My Device: Not Specified

Re: Email reconciliation

The folder icon won't actually appear if moving to a .pst folder and using Hard Delete Reconcilliation. The message will just disappear from the device.

 

You can use DTM to reconcille against one .pst folder which will cause the folder icon to disappear. It also means that when you file the message to the .pst folder on the device when you reconcille using DTM it should file in Outlook 

MCSA
BESX 4.1.x Troubleshooter, Administrator and Installer
Neverfail Certified Implementation Engineer
I dabble with a bit of Domino but think it's crap!
RIM Certified Support Professional/Specialist