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New Member
Posts: 1
Registered: ‎09-02-2008
My Device: Not Specified

Email set rule not going to subfolder in BB

I set rules to move a specific subject email to one of the subfolder, say "test" folder.  It works fine in the desktop.  Email with that particular subject arrives and go automatically to the "test" folder.  However, my blackberry is not receiving it in inbox (which I think it is normal and correct as the rule set), when i looked up the "test" folder in my blackberry.  It is not there too.  How do I set it up to make the rule works as well as I can view the email from the folder in the blackberry?  Any assistance offered is much appreciated.

 

 

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Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Email set rule not going to subfolder in BB

You need to enable folder redirection for that folder:

 

KB04297 - Turn on Folder Redirection for the subfolders that receive new email messages

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