Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
Posts: 2
Registered: ‎07-25-2011
My Device: Bold with 6.0 OS 9650 Smartphone
My Carrier: Verizon Wireless

Enterprise Activation not bringing Outlook System contacts

BES Server 5.0; Windows Server 2008.

Blackberry Bold OS 6.0 , Carrier Verizon Wireless

Enterprise activation is not sending contacts service book.

There has been a solution that has worked but it is not now.

That solution:  Turn off Wireless.

Open contacts

Select Options

Type rset.

Yes to message this will delete contacts and reload from sever.

 

Some Version OS6.0's have loaded fine.  The last 6 Bold's OS 6.0 have not.

 

Blackberry Bold OS 6.0
Carrier: Verizon Wireless
BES Server Ver. 5
E=Mail server on Windows 2008 server.
Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Enterprise Activation not bringing Outlook System contacts

Start with this.

 


In outlook Make a new folder for contacts called backup

move all contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the contacts folder and wait for them all to appear

Make a new contact in outlook and see if it gets to the device.

 

if it fails

KB10953 - Contacts do not synchronize between BlackBerry smartphones and Microsoft Outlook

 





 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Highlighted
New Contributor
Posts: 2
Registered: ‎07-25-2011
My Device: Bold with 6.0 OS 9650 Smartphone
My Carrier: Verizon Wireless

Re: Enterprise Activation not bringing Outlook System contacts

I have seen this solution but it does not seem feasible because I refer to the GLOBAL contacts that are set up through our Enterprise E-Mail System.  These are not manageable by any user within their own Outlook.  Yet these are the primary contacts that we require. 

Blackberry Bold OS 6.0
Carrier: Verizon Wireless
BES Server Ver. 5
E=Mail server on Windows 2008 server.