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New Contributor
Posts: 7
Registered: ‎07-17-2009
My Device: Not Specified
Accepted Solution

Enterprise Server - Duplicate Messages

I had posted this question, but resolved it myself, here is the solutions I used.

 

I found my own solution, don't know if its the best but it works.

 

1) Activate your Blackberry with your Enterprise Server

2) Go to Options, then E-Mail Settings

3) Create a account, and add your Enterprise Server email address (the address you are recieving email from work)

4) Now go to LINK select your provider

5) Login with the username and password you create to add the email account in step 3

6) From the list, select the filter icon (looks like a funnel) for the Enterprise Server email address.

7) Select "Do not forward messages to device"

 

You should no longer recieve duplicate messages.

 

 

Logic: Enterprise Server is already sending you the message to your device, but requires you to add your corporate email account if you want it to look like you are sending from your corporate account. When you add your corporate account it will now be syncing the Enterprise Server mail and the account you added just to be able to send from your corporate account and this makes it show duplicate in your default mail folder.

 

 

Hope this helps, please remember to tip your waiter :smileywink:

New Contributor
Posts: 7
Registered: ‎07-17-2009
My Device: Not Specified

Re: Enterprise Server - Duplicate Messages

Sorry, have to respond to mark as solution.
Guru III
Posts: 32,253
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Enterprise Server - Duplicate Messages

Receiving duplicate email messages when using the BlackBerry Internet Service 

http://www.blackberry.com/btsc/KB13528

 




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New Contributor
Posts: 7
Registered: ‎07-17-2009
My Device: Not Specified

Re: Enterprise Server - Duplicate Messages

Would have been great to have:

 

1) Seen that 3 days ago before pulling my hair out

2) Seen that before I spent 10 minutes typing that post

 

 

Sorry for the post, couldnt find that in the support forum and looked like there were a lot of request for that solution.

Highlighted
New Contributor
Posts: 7
Registered: ‎07-17-2009
My Device: Not Specified

Re: Enterprise Server - Duplicate Messages

When applying the resolutions applied by Blackberry, I am unable to send emails from the Message area that are sent to user@corporateaddress.com. Any message sent to the Enterprise Server shows "Recieved Using: Desktop (Secure), and when trying to reply you are forced to reply with Desktop, which fails when sending.