Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

New Member
Posts: 1
Registered: ‎04-05-2013
My Device: Blackberry curve 9300
My Carrier: Vodafone

Enterprise server isnt working

I cant seem to use most of the Blackberry Apps world 

BBM MUSIC etc  certain things wont download

and when i look at settings it says Blackberry Enterprise server not connected

Guru III
Posts: 32,145
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Enterprise server isnt working

is this a persoanl phone or activated on BES?


did you buy it used? if yes and not on a BES and If it has an IT policy on it, it needs to be removed




NOTE: This will erase all data on your device so back it up!

KB18998 How to reset the BlackBerry smartphone to factory defaults


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V