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Posts: 4
Registered: ‎06-25-2008
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Erasing Data via BES

Running BES 4.1, where we Assign custom IT Policy's to managed devices.  My questions are,...

 

1. When a user leaves my company, I want to remove any association to our Policy's, plus, erase any Data that may be saved to that device as a result of when Sync'ing with our Company Mail.   How can this be done without rendering the device "disabled"?   (The Hand Held Device is the USERS, so they will be taking it with them.).

 

2.  Depending on solution to #1, does it affect the data on the SDisk?

Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
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Re: Erasing Data via BES


rwhite wrote:

Running BES 4.1, where we Assign custom IT Policy's to managed devices.  My questions are,...

 

1. When a user leaves my company, I want to remove any association to our Policy's, plus, erase any Data that may be saved to that device as a result of when Sync'ing with our Company Mail.   How can this be done without rendering the device "disabled"?   (The Hand Held Device is the USERS, so they will be taking it with them.).

 

>> The only way to do this through a BES it to follow: KB14202 - Remove an IT policy from a BlackBerry smartphone

 

2.  Depending on solution to #1, does it affect the data on the SDisk?

 

 >> sd = untouched


 

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Registered: ‎08-21-2008
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Re: Erasing Data via BES

Is there a way to do a factory reset to the Curve 8330 if you can not contact the enterprise server administrator?
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Registered: ‎06-25-2008
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Re: Erasing Data via BES

you can wipe it at the HH.

(Options > Security > General > [OPTION: Wipe Handheld])

It might not remove all policy settings though.

 

You can use jlcommander to wipe it out and reload the OS via destop manager if above fails.

 




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Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
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Re: Erasing Data via BES


knottyrope wrote:

you can wipe it at the HH.

(Options > Security > General > [OPTION: Wipe Handheld])

It might not remove all policy settings though.

 

>> Are you insinuating that it might remove some?  IT Policy settings are an all or nothing deal; never some.

 

You can use jlcommander to wipe it out and reload the OS via destop manager if above fails.

 

>> You can indeed use Jl_cmder to remove an IT Policy by resetting to factory default ... if your device OS supports it.


 

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/