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Regular Contributor
Posts: 70
Registered: ‎02-27-2009
My Device: Not Specified

Error OpenMsgStore

Hi all,

 

I got few users failed to received mail in BB device and i checked the log file should error "MAPIMailbox::MAPIMailbox(2) - OpenMsgStore (0x8004011d) failed", may i know what is this error?

 

Thanks.

 

Regards,

BH Yeo

Retired
Posts: 34
Registered: ‎03-25-2009
My Device: Not Specified

Re: Error OpenMsgStore

This may be an issue with permissions on the Exchange Server or a general MAPI failure. Make sure the BlackBerry Service Account has the Send as, Receive as, and Administer Information Store down to the Store level on the Exchange Server.

 

You could also recreate the MAPI profile if permissions aren't the issue.

Regular Contributor
Posts: 70
Registered: ‎02-27-2009
My Device: Not Specified

Re: Error OpenMsgStore

Hi,

 

This issue only happen at 2 or 3 users at one area but others user in this server is running fine with the same MAPI setup.

 

Thanks.

 

Regards,

BH Yeo

Forums Advisor I
Posts: 724
Registered: ‎07-02-2008
My Device: Z10
My Carrier: Fido

Re: Error OpenMsgStore

Full mailbox? Pull the battery?