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New Contributor
Posts: 2
Registered: ‎10-01-2009
My Device: Not Specified

Error calling GetListOfFieldChoices from NameHelper (PIMAddressBook::LoadMapOfTitles)

Hi,

 

We get a lot of these errors in the Windows Event Viewer Application Log and e-mailed out to the support e-mail address:

 

Event Type:    Error
Event Source:    BlackBerry Messaging Agent CRM
Event Category:    None
Event ID:    10000
Date:        01/10/2009
Time:        11:04:41
User:        N/A
Computer:    CRM
Description:
Error calling GetListOfFieldChoices from NameHelper (PIMAddressBook::LoadMapOfTitles) (Entry not found in index 0x0404)
 

E-mails read:

 

<N/A> | BlackBerry Messaging Agent CRM (Application Event Log on CRM) | 10/01/2009 11:04:41  (EFFF2710) -> Error calling GetListOfFieldChoices from NameHelper (PIMAddressBook::LoadMapOfTitles) (Entry not found in index 0x0404)

 

CRM being the name of our Blackberry Enterprise Server. Everything seems to be OK otherwise. I have tried searching the forum, knowledge base and even Google but don't seem to be able to see what might be causing it.

 

I have upgraded to the latest service pack and maintenance release (V 4.1.6.22) Maintenance release 7

 

Any help appreciated

 

Regards,

 

John

 

 

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Error calling GetListOfFieldChoices from NameHelper (PIMAddressBook::LoadMapOfTitles)

What mail server are you using?

 




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New Contributor
Posts: 2
Registered: ‎10-01-2009
My Device: Not Specified

Re: Error calling GetListOfFieldChoices from NameHelper (PIMAddressBook::LoadMapOfTitles)

Sorry - should have given more information. Mail Server is Lotus Domino 7.0.2 running on Windows 2003 Enterprise Server. Blackberry Manager is at 4.1.6.22 and BES is at 4.1.6.23. We use a mixture of 8320 and 8520 handsets.

 

Address books are set to sychronise with the users' mailfiles via the PIM Sync.

 

Regards,

 

John

Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Error calling GetListOfFieldChoices from NameHelper (PIMAddressBook::LoadMapOfTitles)

open each individual state datbases and delete empty line items. Basically the server is attempting to sychronize folders that are not there. Deleting these line items clears up this.

 

or

 

KB11664 - How to rebuild the folder structure for the BlackBerry state database and BlackBerry smart...

 

Let us know how you progress and welcome to the forums. Smiley Very Happy


Enjoy your stay with us!

Click for BlackBerry 101

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Visitor
Posts: 1
Registered: ‎10-01-2009
My Device: Not Specified

Re: Error calling GetListOfFieldChoices from NameHelper (PIMAddressBook::LoadMapOfTitles)

Dear, I have the same similar error message with a user. He has problems synchronizing his mails. I have tried at the end deleting and readding his BB profile. But afterwards the BB server seems to start readding his contacts but is still busy with this since yesterday. This cannot be normal. My hunch is a bad contact somewhere and want to try readding his contact. Or do you think it is something else. I tried checking the user state db but didn't find any empty lines.

 

 

 

 

BB domino log:

[1400:004C-0A80] 01/10/2009 09:46:02 Address Book, Add(Outbound), CmdId=15285, ID=241035, unid=6EC3AE370EF94B8A482572ED002826DF nid=56DBE n=AM for user CN=User's name

[1400:004C-0A80] 01/10/2009 09:46:09 Address Book, Add(Outbound), CmdId=15286, ID=241038, unid=5D2C53CD433BC434482572ED002826E1 nid=56DC2 n=AH for user CN=User's name

[1400:004C-0A80] 01/10/2009 09:46:12 {CN=User's name} Error calling GetListOfFieldChoices from NameHelper (PIMAddressBook::LoadMapOfTitles)