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New Member
Posts: 1
Registered: ‎10-30-2009
My Device: Not Specified

Exchange Synchronization Problem

One of our users is have a problem Synchronizing Exchange with blackberry.  Strangely, Sent items Synchronize but new items in the inbox do not appear on the device.


The device has Network connectivity, makes calls and is otherwise functioning normally.


User does not have rules setup in Outlook that would move emails from the Inbox into another folder (like a PST).


Only items older than 1 month are Archived (so this is also not the cause).


This is the second time this has happened to this user.  the first time after doing a factory reset of the device and doing the Exchange Activation it began working again.  Then after about 1 month the problem started again.


ATT had no idea about this problem and our Exchange server admin has been unable to see any problems with the user's account.

Hall of Famer III
Posts: 57,832
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG853), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Exchange Synchronization Problem

[ Edited ]

Hi there!

FYI -- you've posted this to the device-support forum...but BES issues have their very own special place. But, don't double-post, we will have this moved momentarily to the correct place:

That way, the right experts will have the best visibility.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

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Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS

Re: Exchange Synchronization Problem

If you check under Messages | Options | Email Reconciliation | Folder Redirection, is the Inbox checked? Also Messages | Options | Email Settings, is Sent Email to Handheld enabled? How about under Messages | Options | Email Filters, are any filters set?

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