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Registered: ‎04-01-2008
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Extending information security to BlackBerry Messenger

[ Edited ]

Your company has two very important assets; its people and its information.

What should this mean to you, as a BlackBerry Enterprise Server administrator? You are often relied upon to configure the BlackBerry environment for your users and to make sure that their experience is a good one.  Of equal importance is the need to protect the valuable information that exists within your company. Research In Motion Limited continually introduces new security features in our products because we understand that although your users may not always be in the office, there should be an easy way for you to monitor the things that they are doing with your information.

Monitoring email and telephone conversations used to be a simple way to identify any information leaving your company that shouldn’t be. As newer technologies have been introduced, these are no longer the only ways that your users can communicate electronically. The popularity of SMS text and various instant messaging clients have provided new ways for people to collaborate and to share information. Many users enjoy using BlackBerry Messenger, an instant messaging application that has been designed specifically for the BlackBerry smartphone. With BlackBerry Messenger, their contacts are only a message away. They can ask quick questions, make plans with groups of friends or share stories and pictures—all in real-time. When using BlackBerry Enterprise Server 5.0 Service Pack 1 with BlackBerry Messenger 5.0 on your user’s devices, there is a new ‘Disable BlackBerry Messenger Wireless Synchronization’ feature that you can configure if you wish to audit BlackBerry Messenger communications between your users. It is even possible to configure a related IT policy setting that can have the audit reports emailed to you as frequently as you choose! The ‘Disable BlackBerry Messenger Wireless Synchronization’ feature is set to ‘True’ by default, meaning that it is disabled. It should be set to ‘False’ if you’d like to enable the auditing. We’ve simplified this improvement by enhancing the IT policy framework that you’re already accustomed to using.

Improved BlackBerry Messenger auditing is the latest addition to the tools that the BlackBerry Enterprise Server offers customers to better track the data passing back and forth between their users and other individuals. In previous versions, the capabilities to audit SMS text messages and BlackBerry phone call logs were introduced (both of these auditing settings are also disabled by default). For further information about BlackBerry Messenger and the auditing settings that have been mentioned in this post, customers may review the following articles in the BlackBerry Technical Solutions Center:

The official BlackBerry Messenger website:
Click here to access this resource

Improved BlackBerry Messenger Logging in BlackBerry Enterprise Server version 5.0 SP1:
Click here to access this resource

What is PIN, SMS and phone call log file data?
Click here to access this resource