09-12-2012 05:56 PM
I just started geting this notification from the blackberry controller on our BES 5.0 box:
<N/A> | BlackBerry Controller (Application Event Log on SERVER.DOMAIN OMITTED) | 09/12/2012 16:53:08 (AFFF4E20) -> AnalyzeEntry: Unable to retrieve event id
Can anyone shed some light on where to start first regarding troubleshooting this?
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
09-13-2012 10:06 AM
i would look at the MAGT and MAST logs first.
default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs
Also look in event veiwer to seef if any errors or warnings pertain to your issue
Please post back the log info minus personal info
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V