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New Member
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Registered: ‎03-14-2011
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IT Illiterate BES – Z10 Question

IT Illiterate BES – Z10 Question


I represent an American company in Europe who use Blackberry Enterprise 5.0.2, and for the last 18 months I have been connecting to the company emails using a 9900.  At the same time I paid a monthly fee for a BES add-on to my Vodafone data plan.


I have just upgraded to the Z10 and am trying to get my work emails on the handset; I followed the online tutorials with out any luck.  I have also connected Vodafone who were not very useful and could not help.  One thing I did notice was the BES monthly add-on had been removed from my monthly mobile phone account, when I asked Vodafone if the issue I was  having could be related to the remove of the BES package on my phone they could not answer.


I’m sorry to ask such a basic question but do I need to reinstate the monthly BES add on to my Z10 contract to connect to the enterprise server in the USA.



Guru III
Posts: 32,244
Registered: ‎06-25-2008
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I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: IT Illiterate BES – Z10 Question

your carrier may require it


My carrier does not.


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Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
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Re: IT Illiterate BES – Z10 Question

They need a new BES Server, BB10 devices cannot connect to BES 5.0. They need BES10 (or to be more precise BDS 6.2)
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