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Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Identifying and troubleshooting enterprise activation issues

I just tell the Phone guy here to take care of it now.

 

But once in a while, when he is out, I have to call.

 




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Contributor
Posts: 10
Registered: ‎02-04-2009
My Device: Not Specified

Re: Identifying and troubleshooting enterprise activation issues

It's often difficult to find solutions on message boards - a lot of messages to read through to find your solution, or a close match.

I have new blackberry devices to add to my BES. One of which is an 8130. I can't get it to activate. I have tried the solutions in this thread. Nothing seems to work. However, two other devices, added last summer, work just fine. No problems noted with them at all. I just can't add new devices. If there's a thread for that, I've missed it.

Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Identifying and troubleshooting enterprise activation issues

You should really start a new thread, Does your device have the correct data plan, does the edp.dat message get to the users inbox. What troubleshooting steps have you taken?
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Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Identifying and troubleshooting enterprise activation issues


bbhorrigan wrote:
You should really start a new thread

Agreed

 

I almost did not look at this thread since it was an old one.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 10
Registered: ‎02-04-2009
My Device: Not Specified

Re: Identifying and troubleshooting enterprise activation issues

Will do, thanks.
New Member
Posts: 1
Registered: ‎04-23-2009
My Device: Not Specified

Re: Identifying and troubleshooting enterprise activation issues

My activation problems were handled by our IT firm, but I am having a problem syncing my desktop calendar with my blackberry.  The original sync dumped all of the calendar entries onto my hand held, but they have not been syncing ever since.  Emails is fine and contacts are fine.  No calendar.

 

Any ideas?

Highlighted
Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Identifying and troubleshooting enterprise activation issues

Thanks to OzBBerry42

http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryEnterpriseSolution&thread.i...

 

 

On the handset, go to:

Options - Advanced Options - Host Routing Table

and click Register now, and escape back to the home page.

 

Wait 2 minutes.

 

Then go to Options - Advanced options.

Do you have the Option Enterprise Activation?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V