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New Member
Posts: 1
Registered: ‎10-12-2009
My Device: Not Specified

Incoming email not showing up

We're starting to have an issue that began 2 weeks ago where the user's incoming email will stop showing up on the BB but sent email from either the BB or from Oulook on the desktop still shows up on the BB. So far the solution has been to re-issue enterprise activation but we'd like to find out what the root cause is. We've had three with this problem so far. Two 8330 curves and one 8830 world edition. The software versions are as follows

 

BB 8330 Curve

v4.5.0.77 (Platform 3.2.0.51)

 

BB 8830 World Edition

v4.5.0.138 (Platform 3.4.0.30)

 

I've searched but couldn't find this problem anywhere on the forums. Any suggestions?

 

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Incoming email not showing up

[ Edited ]

Have you combed over the BES logs?

 

Open the BlackBerry Server Configuration application in the start menu and you should see a logging tab. It'll point you to where the logs are kept.

default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs

 

Do you know the amount of free memory on the device when it happens?

Message Edited by knottyrope on 10-12-2009 04:34 PM

 




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