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New Contributor
Posts: 2
Registered: ‎10-28-2008
My Device: Not Specified

Lack of Synch from Blackberry Device to BES server

Can anyone point me in the right direction

Whenever a change is made by any user on our Blackberry network, on their handset, the change is not updated centrally on the server - for example deletion of mail or editing a contact.

Regards

Developer
Posts: 428
Registered: ‎09-26-2008
My Device: 9000

Re: Lack of Synch from Blackberry Device to BES server

Hi and Welcome to the forums...

 

To start,a little more information is needed from you.

What is your mail server? ie: Exchange 2003, 2007, Lotus 5, 6, or?

Are you using Outlook? What version?

 

H.


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If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards

hmeister
New Contributor
Posts: 2
Registered: ‎10-28-2008
My Device: Not Specified

Re: Lack of Synch from Blackberry Device to BES server

Exchange 2003 and Outlook 2003.

Cheers

 

Highlighted
Developer
Posts: 428
Registered: ‎09-26-2008
My Device: 9000

Re: Lack of Synch from Blackberry Device to BES server

Hi...

 

In Blackberry Manager do you have the PIM Sync setup for wireless on address book? Setting = True

In the handheld options under the mailbox, are you setup for reconciliation on "Handheld and Inbox".

Is this for all users = no reconcile or address book sync?

 

H.


+++++++++++++++++++++++++++++++++++++++++++++++++
If successful in helping you, please give me kudos in my post.
Please mark the post that solved it for you!
Thank you!
Best Regards

hmeister