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Posts: 15
Registered: ‎04-28-2008
My Device: Not Specified

Lotus Domino/Notes 8.5+BES 4.1.6.X - Contacts - Wireless Sync Not Available



I thought I'd share this, as it has driven me crazy for the last few days..



I've had the following.


BlackBerry Enterprise Server, Version
Lotus Domino 8.5


Email is synced OK, Calendar is synced OK. Contacts would not sync on a variety of devices and firmware levels.  When you looking into Contacts, Wireless Synchronization is set to  Not Available.


No amount of deleting desktop service books helped. Neither did wiping the device and reactivating. There didn't appear to be anything in the logs on the BES either.



Solution is :


In Lotus Notes make sure Contacts in Preferences are set to replicate : i.e. Synchronize Contacts is ticked and that replication is enabled for the particular location.


On the BES input for EACH user in the Address Book section

location i.e.. Server/my company

and the location path for the mail file mail\myname.nsf.


Delete from the handheld the service book Desktop [SYNC] and resend the service book from the BES 


In contacts, Wireless Sync, is now set to yes.


Downside, I have to now input this information for each user and delete a service book.


Happy Travels



Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: Lotus Domino/Notes 8.5+BES 4.1.6.X - Contacts - Wireless Sync Not Available

I am not a domino guy, but have seen this a few times on the forums.


Thanks for the tip.


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