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New Contributor
Posts: 5
Registered: ‎08-04-2008
My Device: Not Specified

Mapi call failed User not started - Low Level Error 1246

I get this error message every 2 weeks for these two users.  Messages stop being delivered and the only way to get them back initialized is to restart the bb server.  Runing BBS 4.1.4.3 and Exchange 2007.

 

[30041] (07/31 23:48:35.943):{0x1134} Starting handheld for Steven Bossenbroek II
[40704] (07/31 23:48:35.943):{0x1134} MAPIMailbox::MAPIMailbox(2) ServerDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=SERVER2/cn=Microsoft Private MDB, MailboxDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=slbossenbroek
[40739] (07/31 23:48:35.943):{0x1134} MAPIMailbox::MAPIMailbox(2) - ResolveName[1] success for DisplayName='/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=slbossenbroek'
[40430] (07/31 23:48:35.943):{0x1134} {slb@northgateholding.com} MAPIMailbox::MAPIMailbox(2) - Mailbox opened on session 0x01342618 (SERVER2)
[40153] (07/31 23:48:35.963):{0x1134} PMDatabase:Smiley SurprisedpenNamedFolder: opening existing folder 'BlackBerryHandheldInfo'
[40154] (07/31 23:48:35.963):{0x1134} poParent->OpenEntry failed (hr = 80004005)
[40720] (07/31 23:48:35.963):{0x1134} MAPI call failed. Error 'The client operation failed.', LowLevelError 1246, Component 'Microsoft Exchange Server Information Store', Context 1281
[20152] (07/31 23:48:35.963):{0x1134} OpenDatabase() failed for Steven Bossenbroek II
[20154] (07/31 23:48:35.963):{0x1134} User Steven Bossenbroek II not started
[30053] (07/31 23:48:35.963):{0x1134} Retry start for user: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=zbossenbroek
[30041] (07/31 23:48:35.963):{0x1134} Starting handheld for Zachary Bossenbroek
[40704] (07/31 23:48:35.963):{0x1134} MAPIMailbox::MAPIMailbox(2) ServerDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=SERVER2/cn=Microsoft Private MDB, MailboxDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=zbossenbroek
[40739] (07/31 23:48:35.963):{0x1134} MAPIMailbox::MAPIMailbox(2) - ResolveName[1] success for DisplayName='/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=zbossenbroek'
[40430] (07/31 23:48:35.963):{0x1134} {zjb@bossenbroek.com} MAPIMailbox::MAPIMailbox(2) - Mailbox opened on session 0x01342618 (SERVER2)
[20265] (07/31 23:48:35.973):{0x1134} {zjb@bossenbroek.com} MAPIMailbox::CreateMsgOnDeviceSearchFolder - CreateFolder (0x80004005) failed
[20265] (07/31 23:48:35.973):{0x1134} {zjb@bossenbroek.com} MAPIMailbox::Construct - CreateMsgOnDeviceSearchFolder (0x00000000) failed
[40153] (07/31 23:48:35.983):{0x1134} PMDatabase:Smiley SurprisedpenNamedFolder: opening existing folder 'BlackBerryHandheldInfo'
[40154] (07/31 23:48:35.983):{0x1134} poParent->OpenEntry failed (hr = 80004005)
[40720] (07/31 23:48:35.983):{0x1134} MAPI call failed. Error 'The client operation failed.', LowLevelError 1246, Component 'Microsoft Exchange Server Information Store', Context 1281
[20152] (07/31 23:48:35.983):{0x1134} OpenDatabase() failed for Zachary Bossenbroek
[20154] (07/31 23:48:35.983):{0x1134} User Zachary Bossenbroek not started
[50079] (07/31 23:48:35.983):{0x1134} 2 user(s) failed to initialize

Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Mapi call failed User not started - Low Level Error 1246

In this entry:

 

[30041] (07/31 23:48:35.943):{0x1134} Starting handheld for Steven Bossenbroek II

 

How is it being generated?  Are you performing a reload user?  What are the entries for this user immediately prior  to this entry?

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
New Contributor
Posts: 5
Registered: ‎08-04-2008
My Device: Not Specified

Re: Mapi call failed User not started - Low Level Error 1246

[30046] (07/31 12:08:21.074):{0x1134} ScanGAL: Detected a mailbox move or key property change for user: Steven Bossenbroek II
[30046] (07/31 12:08:21.074):{0x1134} ScanGAL: Detected a mailbox move or key property change for user: Zachary Bossenbroek
[30045] (07/31 12:08:21.074):{0x16F4} Stopping handheld for Zachary Bossenbroek
[30045] (07/31 12:08:21.074):{0x1470} Stopping handheld for Steven Bossenbroek II
[40747] (07/31 12:08:21.104):{0x1470} License total: 6, used = 5, free = 1
[30000] (07/31 12:08:21.104):{0x4AC} {slb@northgateholding.com} Sending data to Dispatcher, size=23, Tag=47166
[40000] (07/31 12:08:21.104):{0x4AC} {slb@northgateholding.com} SendToDispatcher, Tag=47166
[30070] (07/31 12:08:21.104):{0x4AC} User slb@northgateholding.com shutting down...
[40000] (07/31 12:08:21.104):{0x12C0} [BIPP] Send data, Tag=47166
[40000] (07/31 12:08:21.104):{0x830} [BIPP] Received status DELIVERED, Tag=47166
[40645] (07/31 12:08:21.104):{0x830} [BIPPa] Failed to find user for received status, UserId=27, Tag=47166
[40747] (07/31 12:08:21.104):{0x16F4} License total: 6, used = 5, free = 1
[30000] (07/31 12:08:21.104):{0x124C} {zjb@bossenbroek.com} Sending data to Dispatcher, size=23, Tag=47167
[40000] (07/31 12:08:21.104):{0x124C} {zjb@bossenbroek.com} SendToDispatcher, Tag=47167
[30070] (07/31 12:08:21.104):{0x124C} User zjb@bossenbroek.com shutting down...
[40000] (07/31 12:08:21.104):{0x12C0} [BIPP] Send data, Tag=47167
[40000] (07/31 12:08:21.104):{0x830} [BIPP] Received status DELIVERED, Tag=47167
[40645] (07/31 12:08:21.104):{0x830} [BIPPa] Failed to find user for received status, UserId=29, Tag=47167
[30217] (07/31 12:08:21.606):{0x1470} Restarting account for Steven Bossenbroek II...
[30041] (07/31 12:08:21.606):{0x1134} Starting handheld for Steven Bossenbroek II
Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Mapi call failed User not started - Low Level Error 1246

Can you also post data from the CTRL and ALRT log?

 

Can these two still receive mail?

 

The error you're seeing is similiar to these problems:

 

KB04772 - Mailbox move repeatedly detected in the BlackBerry Messaging Agent log

KB13157 - BlackBerry smartphone users are unable to send email messages but can receive email messag...

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
New Contributor
Posts: 5
Registered: ‎08-04-2008
My Device: Not Specified

Re: Mapi call failed User not started - Low Level Error 1246

Here is the section from ALRT at the same time.  They do not recieve e-mail when this error occurs.  This event happens randomly and is not trigged by anything I do, like reload, etc...  I will post CTRL next.

 

[30000] (07/31 11:55:18.985):{0x82C} EventLog::ThreadProc: Received notification, processing...
[30000] (07/31 11:55:18.985):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 11:55:18  (AFFF4E21) -> {slb@northgateholding.com} CalSyncState:Smiley SurprisedpenStateDB - Create BlackBerryHandheldInfo Folder(0x80004005) failed
[30000] (07/31 11:55:18.985):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 11:55:18.995):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 11:55:18  (AFFF4F29) -> {slb@northgateholding.com} MAPIMailbox:Smiley FrustratedetCalendarSyncSupport - MAPIMailbox:Smiley FrustratedetCalendarSyncSupport (0x00000000) failed
[30000] (07/31 11:55:18.995):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 11:55:13.960):{0x82C} EventLog::ThreadProc: Received notification, processing...
[30000] (07/31 12:08:21.716):{0x82C} EventLog::ThreadProc: Received notification, processing...
[30000] (07/31 12:08:21.716):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4EB8) -> OpenDatabase() failed for Steven Bossenbroek II
[30000] (07/31 12:08:21.716):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:21.726):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4EBA) -> User Steven Bossenbroek II not started
[30000] (07/31 12:08:21.726):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (6FFFC39F) -> 1 user(s) failed to initialize
[30000] (07/31 12:08:21.726):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4E21) -> {zjb@bossenbroek.com} CalSyncState:Smiley SurprisedpenStateDB - Create BlackBerryHandheldInfo Folder(0x80004005) failed
[30000] (07/31 12:08:21.726):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:21.726):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:21.726):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:21.737):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4F29) -> {zjb@bossenbroek.com} MAPIMailbox:Smiley FrustratedetCalendarSyncSupport - MAPIMailbox:Smiley FrustratedetCalendarSyncSupport (0x00000000) failed
[30000] (07/31 12:08:21.737):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:26.736):{0x82C} EventLog::ThreadProc: Received notification, processing...
[30000] (07/31 12:08:26.736):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4E72) -> {zjb@bossenbroek.com} MAPIMailbox::CheckLastChangeTime - Calendar support not available
[30000] (07/31 12:08:26.736):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4E72) -> {zjb@bossenbroek.com} MAPIMailbox:Smiley Very HappyoICS - Calendar support not available
[30000] (07/31 12:08:26.736):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4F38) -> {zjb@bossenbroek.com} DoICS() failed: ERR_NOT_INITIALIZED
[30000] (07/31 12:08:26.736):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4E72) -> {zjb@bossenbroek.com} MAPIMailbox::ConsistencyCheck - Calendar support not available
[30000] (07/31 12:08:26.736):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4ED3) -> {zjb@bossenbroek.com} ConsistencyCheck() failed: ERR_NOT_INITIALIZED
[30000] (07/31 12:08:26.736):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4E72) -> {zjb@bossenbroek.com} MAPIMailbox::GetModifyInProgress - Calendar support not available
[30000] (07/31 12:08:26.736):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4ED1) -> {zjb@bossenbroek.com} GetModifyInProgress() failed: ERR_NOT_INITIALIZED
[30000] (07/31 12:08:26.736):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4E72) -> {zjb@bossenbroek.com} MAPIMailbox::GetDeleteInProgress - Calendar support not available
[30000] (07/31 12:08:26.736):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4ED2) -> {zjb@bossenbroek.com} GetDeleteInProgress() failed: ERR_NOT_INITIALIZED
[30000] (07/31 12:08:26.736):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4F29) -> {zjb@bossenbroek.com} MAPIMailbox::LoadFolderList - OpenEntry (0x80004005) failed
[30000] (07/31 12:08:26.736):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4FD7) -> {zjb@bossenbroek.com} LoadFolderList Could not load subfolder for folderID=-2
[30000] (07/31 12:08:26.736):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:21  (AFFF4FD8) -> {zjb@bossenbroek.com} ReloadFolders LoadFolderList failed
[30000] (07/31 12:08:26.736):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:26.736):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:26.736):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:26.736):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:26.736):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:26.736):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:26.736):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:26.736):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:26.736):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:26.736):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:26.736):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:26.736):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:31.756):{0x82C} EventLog::ThreadProc: Received notification, processing...
[30000] (07/31 12:08:31.756):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:28  (AFFF4E21) -> {zjb@bossenbroek.com} CalSyncState:Smiley SurprisedpenStateDB - Create BlackBerryHandheldInfo Folder(0x80004005) failed
[30000] (07/31 12:08:31.756):{0x82C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent BlackBerry Agent 1 (Application Event Log on SERVER3) | 07/31/2008 12:08:28  (AFFF4F29) -> {zjb@bossenbroek.com} MAPIMailbox:Smiley FrustratedetCalendarSyncSupport - MAPIMailbox:Smiley FrustratedetCalendarSyncSupport (0x00000000) failed
[30000] (07/31 12:08:31.756):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:08:31.756):{0x7A4} Alarm::ThreadProc: Received an alarm message
[30000] (07/31 12:17:39.977):{0x82C} EventLog::ThreadProc: Received notification, processing...

New Contributor
Posts: 5
Registered: ‎08-04-2008
My Device: Not Specified

Re: Mapi call failed User not started - Low Level Error 1246

CTRL:

 

UTF-8 encoded
[30000] (07/31 00:00:17.357):{0x8B4} Current Date: 2008/07/31
[30000] (07/31 00:00:17.357):{0x8B4} [DIAG] EVENT=Thread_report, THREADID=0x8B4, THREADNAME="DebugLogger"
[30000] (07/31 00:00:17.357):{0x8B4} [DIAG] EVENT=Thread_report, THREADID=0x8F0, THREADNAME="TimerThread"
[30000] (07/31 00:00:17.357):{0x8B4} [DIAG] EVENT=Thread_report, THREADID=0x90C, THREADNAME="LogReceiver"
[30000] (07/31 00:00:17.357):{0x8B4} [DIAG] EVENT=Thread_report, THREADID=0x910, THREADNAME="BESAgentController"
[30000] (07/31 00:00:17.357):{0x8B4} [DIAG] EVENT=Thread_report, THREADID=0x914, THREADNAME="TimerHealth"
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Current Process: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Current Process logged on as: NORTHGATE2\Administrator, Start Time: Jul 03 2008 09:33:24, Uptime (seconds): 2384813
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Current Process id: 2172
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Computer Host Name: SERVER3, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Processor Identifier: x86 Family 6 Model 15 Stepping 11
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Processor Vendor Identifier: GenuineIntel
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Processor Name String: Intel(R) Xeon(R) CPU           X3210  @ 2.13GHz
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Number of Processors: 1
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] 62 percent of memory in use.
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Total size of physical memory: 1048040 KB
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Size of physical memory available: 394232 KB
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Size of the committed memory limit: 2532824 KB
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Size of available memory to commit: 1960872 KB
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2074372 KB
[30000] (07/31 00:00:17.357):{0x8B4} [ENV] Total HD bytes: 17166123008, Total free bytes = 7024132096
[30000] (07/31 00:00:17.377):{0x8B4} [ENV] System up time: 27 days 14 hrs 28 mins 05 secs
[30000] (07/31 00:00:17.377):{0x8B4} [ENV] Local Time Zone: Atlantic Standard Time (GMT-04:00)
[30000] (07/31 00:00:17.377):{0x8B4} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
[30000] (07/31 00:00:17.377):{0x8B4} [ENV] Local machine IP Address = 192.168.16.5
[30000] (07/31 00:00:17.377):{0x8B4} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.3959 (C:\WINDOWS\System32\mswsock.dll)
[30000] (07/31 00:00:17.377):{0x8B4} [ENV] Microsoft XML Parser 4.0: C:\WINDOWS\system32\msxml4.dll, Version: 4.20.9848.0
[30000] (07/31 00:00:17.377):{0x8B4} [ENV] MDAC version: 2.82.3959.0
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.3959.0
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: System
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: smss.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: csrss.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: winlogon.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: services.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: lsass.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: svchost.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: svchost.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: svchost.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: svchost.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: svchost.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: spoolsv.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: msdtc.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: vmsrvc.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: BBAttachServer.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: DBConsistency.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: bmds.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: BESAlert.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: svchost.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: sqlservr.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: svchost.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: BlackBerryController.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: ITAdminServer.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: BlackberryRouter.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: BlackBerrySyncServer.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: GoodLinkManagement.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: GdExchSyncSrv.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: svchost.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: wmiprvse.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: explorer.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: vmusrvc.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: jusched.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: ctfmon.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: sqlmangr.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: svchost.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: jucheck.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: csrss.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: winlogon.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: rdpclip.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: logon.scr
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: BlackBerryDispatcher.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: BlackBerryAgent.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: BBConvert.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: BBConvert.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: BBConvert.exe
[30000] (07/31 00:00:17.387):{0x8B4} [ENV] Running Process: BBConvert.exe
[30000] (07/31 00:00:17.387):{0x910} [ENV] BlackBerry Controller Version 4.1.4.40
[30000] (07/31 00:00:17.387):{0x910} [ENV] BES Service Name: BlackBerry Controller
[30000] (07/31 00:00:17.397):{0x910} [ENV] BlackBerry Dispatcher: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 4.1.4.3
[30000] (07/31 00:00:17.397):{0x910} [ENV] BlackBerry User Administration Service: C:\Documents and Settings\BESAdmin\Desktop\BB Resource Kit\BESUserAdminX\BESUserAdminService.exe, Version: 4.1.5.7
[30000] (07/31 00:00:17.397):{0x910} [ENV] BlackBerry Attachment Service: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\AttachServer\BBAttachServer.exe, Version: 4.1.4.16
[30000] (07/31 00:00:17.407):{0x910} [ENV] BlackBerry MDS Connection Service: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\bmds.exe, Version: 4.1.4.19
[30000] (07/31 00:00:17.407):{0x910} [ENV] BlackBerry Database Consistency Service: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\DBConsistency.exe, Version: 4.1.4.40
[30000] (07/31 00:00:17.407):{0x910} [ENV] BlackBerry Policy Service: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ITAdminServer.exe, Version: 4.1.4.21
[30000] (07/31 00:00:17.417):{0x910} [ENV] BlackBerry Synchronization Service: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 4.1.4.15
[30000] (07/31 00:00:17.417):{0x910} [ENV] BlackBerry Router: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 4.1.4.3
[30000] (07/31 00:00:17.427):{0x910} [ENV] BlackBerry Controller: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 4.1.4.40
[30000] (07/31 00:00:17.427):{0x910} [ENV] BlackBerry Alert: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 4.1.4.12
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will restart BES Agent(s) on crash
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will restart Dispatcher(s) on crash
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will restart Sync Server on crash
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will restart Policy Server on crash
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will restart MDS on crash
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will restart Attachment Server on crash
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will restart Router on crash
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will restart DB Consistency on crash
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will restart Instant Messanging on crash
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will restart Instant Messanging Connector on crash
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will restart MDS Services on crash
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will wait for WaitCount = 6 to restart BES Agent(s) on hung threads
[30000] (07/31 00:00:17.427):{0x910} [CFG] The number of BES Agent restarts is limited to 10 times per 24 hours
[20000] (07/31 00:00:17.427):{0x910} [CFG] Controller won't generate userdump files. Userdump.exe not found.
[30000] (07/31 00:00:17.427):{0x910} [CFG] No blackout period found for BES Agent restart on hung thread
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will restart agents that did not send 2 heartbeats in a row
[30000] (07/31 00:00:17.427):{0x910} [CFG] Controller will not track agents' SEND failures
[30000] (07/31 00:09:25.096):{0x8F0} Performing system health check (BlackBerry Controller Version 4.1.4.40)
[30000] (07/31 00:19:26.597):{0x8F0} Performing system health check (BlackBerry Controller Version 4.1.4.40)
[30000] (07/31 00:29:28.098):{0x8F0} Performing system health check (BlackBerry Controller Version 4.1.4.40)
[30000] (07/31 00:39:29.598):{0x8F0} Performing system health check (BlackBerry Controller Version 4.1.4.40)
[30000] (07/31 00:49:25.964):{0x8F0} Performing system health check (BlackBerry Controller Version 4.1.4.40)
[30000] (07/31 00:59:25.240):{0x8F0} Performing system health check (BlackBerry Controller Version 4.1.4.40)
[30000] (07/31 01:09:26.741):{0x8F0} Performing system health check (BlackBerry Controller Version 4.1.4.40)
[30000] (07/31 01:19:28.241):{0x8F0} Performing system health check (BlackBerry Controller Version 4.1.4.40)
[30000] (07/31 01:29:29.742):{0x8F0} Performing system health check (BlackBerry Controller Version 4.1.4.40)
[30000] (07/31 01:39:21.230):{0x8F0} Performing system health check (BlackBerry Controller Version 4.1.4.40)

Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Mapi call failed User not started - Low Level Error 1246

Ok ... definitely a MAPI problem here.  Could be permissions too ...

 

Check out: KB10285 - How to re-create the BlackBerry Enterprise Server MAPI profile for rebuilding the MAPI profile that the BES uses.

 

If that doesn't fix it (which I don't think it will), you should remove the two users from the BES (along with the BES information in their mailbox when prompted), wipe their BlackBerry handhelds  and then re-add and re-activate them.

------------------------------
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http://blog.port3101.org/hdawg/
New Contributor
Posts: 5
Registered: ‎08-04-2008
My Device: Not Specified

Re: Mapi call failed User not started - Low Level Error 1246

Ok, let me give it a shot and I'll let you know what happens.
Contributor
Posts: 19
Registered: ‎07-30-2008
My Device: Not Specified

Re: Mapi call failed User not started - Low Level Error 1246

I'm having the exact same problem as the other poster described.  For whatever reason I have two users who randomly loose their connection to the BES server.  The only way to restore it is to restart the server.  The problem is random and not precipitated by any event or changes on the server.

 

I'm running BPS 4.1.4 on a Windows 2003 x64/Exchange 2007 server.  

 

I've tried deleting their accounts and then re-adding them back in with a whole new activation.  I've also done a complete wipe of both their HH and then re-added them back into the server.  Each time though the problem keeps occurring.  

 

I'm at a total loss though as to what's causing the problem.  Any suggestions or direction would be greatly appreciated.

Trusted Contributor
Posts: 168
Registered: ‎06-13-2009
My Device: Blackberry Curve
My Carrier: STC

Re: Mapi call failed User not started - Low Level Error 1246

Guyz any update in this regard. Need help as I am also facing the same problem !