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Contributor
Posts: 30
Registered: ‎08-06-2008
My Device: Not Specified

Message delete from Outlook but still in HH

I have many users having the problem of deleted messages may not deleted from HH.

It happens randomly everyday.

I traced one of the message in Outllok and the message has been deleted which also in the "Recover Deleted Item" list.

 

Matching the time in MAGT log, I found entries below

(08/20 10:52:10.449):{0x191C} {user@aaaaaa.com} MAPIMailbox::RefIDtoEntryID - Found RefId=-1760122472

(08/20 10:52:10.449):{0x191C} {user@aaaaaa.com} Message found by RefId - not hard-deleted. RefId=-1760122472

 

Is that mean, this message won't be deleted from his HH?

Select "Reconcile Now" from HH doesn't help. 

 

Why this happen? And how to avoid this happen or how to trace it down?

 

Environment:

Exchange 2003

BES 4.1.4.16

Contributor
Posts: 30
Registered: ‎08-06-2008
My Device: Not Specified

Re: Message delete from Outlook but still in HH

On my previous thread about "not hard-deleted", it looks okay since it really not a hard-delete.

 

However, I find another entry below which saying "Could not find folder entry id in folder list ....".  Is this is the real problem?

 

[40692] (08/21 10:50:40.945):{0x1AD0} {user@aaaaaa.com} Starting message moved rescan[40719] (08/21 10:50:40.945):{0x1AD0} {user@aaaaaa.com} GetFolderIDFromList No folder ID in list for EntryID[40599] (08/21 10:50:40.945):{0x1AD0} {user@aaaaaa.com} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-1766200696

 

Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Message delete from Outlook but still in HH

Typically this error means something has been hard deleted and can't be reconcilted.
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New Contributor
Posts: 8
Registered: ‎03-16-2009
My Device: Not Specified

Re: Message delete from Outlook but still in HH

Hello All

 

I have the same problems

 

Some messages are deleted but still remain in HH.

 

[40287] (03/13 16:57:10.824):{0x1668} {} Queuing message, RefId=-246899158, EntryId=68934, Posted=03/13 16:57:08, Delivered=03/13 16:57:09
[40669] (03/13 16:57:10.917):{0x164C} {} Sending 3544 bytes of message body 7219 bytes, RefId=-246899158, EntryId=68934
[40391] (03/13 16:57:10.917):{0x164C} {} RefId=-246899158 references 0 image(s) (in 3544 bytes of body) 0 from MB, 0 from cache, 0 failed. 0 images (0 bytes) pushed, 0 images (0 bytes) cached
[30081] (03/13 16:57:10.933):{0x164C} {} Sending message to device, size=1348, EntryId=68934, RefId=-246899158, TransactionId=-910538515, Tag=337838
[40599] (03/13 17:07:39.246):{0x1668} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40509] (03/13 17:11:35.089):{0x1E50} {} Message already has RefId=-246899158
[40287] (03/13 17:11:35.089):{0x1E50} {} Queuing message, RefId=-246899158, EntryId=69679, Posted=03/13 16:57:08, Delivered=03/13 16:57:09
[40669] (03/13 17:11:35.121):{0x12A4} {} Sending 3544 bytes of message body 7219 bytes, RefId=-246899158, EntryId=69679
[40391] (03/13 17:11:35.121):{0x12A4} {} RefId=-246899158 references 0 image(s) (in 3544 bytes of body) 0 from MB, 0 from cache, 0 failed. 0 images (0 bytes) pushed, 0 images (0 bytes) cached
[30081] (03/13 17:11:35.121):{0x12A4} {} Sending message to device, size=1348, EntryId=69679, RefId=-246899158, TransactionId=-910538514, Tag=337909
[40572] (03/13 17:22:06.261):{0x1664} {} Receiving MESSAGE_STATUS_UPDATE request from device, Tag=616270, TransactionId=1272449325, RefId=-246899158, MsgStatus=1
[40262] (03/13 17:22:06.261):{0x1664} {} StateDb - Found RefId=-246899158
[40599] (03/13 17:36:37.032):{0x1BC4} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 18:02:17.909):{0x1BC4} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 18:32:20.912):{0x1A30} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 19:17:10.006):{0xFC8} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 19:41:05.657):{0x6B4} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 19:57:33.811):{0x123C} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 20:24:22.815):{0x1928} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 20:47:31.831):{0x123C} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 21:07:08.831):{0x17B8} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 21:29:13.831):{0x18F0} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 21:56:18.847):{0x1438} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 22:19:11.831):{0x1790} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 22:37:20.831):{0x1BAC} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 23:06:46.831):{0x1C1C} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158
[40599] (03/13 23:28:11.831):{0x1928} {} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-246899158

 

Have any idea where is problem ?

 

Greetings from Poland

Slawek

 

 

 

Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Message delete from Outlook but still in HH

Really need more information, server info etc: handheld info:
******************************************************************


If someone helped you give them kudos. Research all info!
New Contributor
Posts: 8
Registered: ‎03-16-2009
My Device: Not Specified

Re: Message delete from Outlook but still in HH

Hi

 

BES 4.1.6 and last (4) rollout

HH - 8320

 

It is significant that there is no information in the log that  deleting message were noticed 

 

Thank you for your help

Slawek

Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Message delete from Outlook but still in HH

Are they being deleted or moved to offline folders?
******************************************************************


If someone helped you give them kudos. Research all info!
New Contributor
Posts: 8
Registered: ‎03-16-2009
My Device: Not Specified

Re: Message delete from Outlook but still in HH

No, but outlook cached mode is enabled and it's enabled in all organization.

Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Message delete from Outlook but still in HH

Delete service books desktop cmime, cical and sync and resend from the BES server.
******************************************************************


If someone helped you give them kudos. Research all info!
New Contributor
Posts: 8
Registered: ‎03-16-2009
My Device: Not Specified

Re: Message delete from Outlook but still in HH

I will try this, but  know that user (VIP) had replaced HH and was reactivated on BES and problem is stiil recurring.