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New Contributor
Posts: 4
Registered: ‎07-31-2008
My Device: Not Specified

Message reconciliation issue

We have a BES 4.1 SP6 server, Exchange 2003 SP2 running IMF v2 and 20 BES users. I'm having a problem with message reconciliation for 1 user. Every now and then a email will be recieved to his hand held that does not appear in his Exchange inbox. Message tracking in exchange shows that the message was recieved ok. I had a thought that this could be a spam filtering problem, but I can find no trace of it in the relevant logs and there are not related errors in the event log. Has anyone come across anything similar as I'm fesh out of ideas?

 

Many Thanks

Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Message reconciliation issue

... A message makes it to his HH but it isn't in his mailbox?  Is there a rule setup in Exchange to do something with the message?

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New Contributor
Posts: 4
Registered: ‎07-31-2008
My Device: Not Specified

Re: Message reconciliation issue

No already checked rules, there are none setup, it's pretty baffling.
Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Message reconciliation issue

Does the message show up in OWA?

 

If a message makes it to a BB users inbox and it is routed through Exchange connected to BES, it HAS to go through the users mailbox.

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Get busy living, or get busy dying.

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New Contributor
Posts: 4
Registered: ‎07-31-2008
My Device: Not Specified

Re: Message reconciliation issue

[ Edited ]

I agree, but I can't find it in OWA either. There is no specific reasoning behind this that I can see, it's not related to a specific sender, time of day or such like.

 

 

I honestly believe it's a filtering issue, I just can't identify it.

Message Edited by Craigy on 07-31-2008 05:04 PM
Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: Message reconciliation issue

Do you see the message make it to the mailbox through the tracking logs too?

 

... I'm assuming you can't duplicate it either?

 

You may need to pull out MFCMapi and attempt to see the message there.

 

Try saving the message to a different folder within the users mailbox and then try to view it from OWA / Outlook

------------------------------
If you've found a solution through a post; please mark it as a solution.
If someone's was particularly helpful, give them kudo's!.


Get busy living, or get busy dying.

http://blog.port3101.org/hdawg/
New Contributor
Posts: 4
Registered: ‎07-31-2008
My Device: Not Specified

Re: Message reconciliation issue

Yep checked message tracking it reports status as delivered to store, and I cannot duplicate the problem.

 

I will have a try with MFCMapi

 

I cannot do any actions with the messsage on the HH as it reports the message is missing from the mailbox.

I'll give MFCMapi a go and post the results.

 

Thanks for your time so far

Forums Veteran I
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: Message reconciliation issue

also on the device open the message and go the header (top of message) and check what does it say 'Received Using:'
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