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New Contributor
Posts: 2
Registered: ‎10-24-2013
My Device: all model
My Carrier: Vodafone

Messages replied or with copied text to result in blank body on receiving end

Hello Guys, I'm writing from Italy(so first of all sorry for my english).I'm experiencing this issue on few devices. It happens ramdomly. When users replied a message, or copied text on a new message from their blackberry, sometimes who receives the email cannot see any text, just a blank body. I told users to advise me when this happens again so i can check it directly on their devices. Unfortunatly most of them are often out of the office so it is not easy to check directly. I would like to know if any of you heard about this issue. We are using Office 365 so we use the online BES they provide us.

Many tks for your answer

Super Contributor
Posts: 484
Registered: ‎01-10-2011
My Device: Xperia Ray
My Carrier: Dhiraagu Maldives

Re: Messages replied or with copied text to result in blank body on receiving end

Hi There,

 

I suggest you to refer below KB article for more...

 

  • KB11528 - Messages replied to result in blank body on receiving end


hope it helps. Smiley Happy

.RoCkInG dUdE.
Trust Your Technolust | Do not PM for any support
If a solution received, please hit on to show your support.
New Contributor
Posts: 2
Registered: ‎10-24-2013
My Device: all model
My Carrier: Vodafone

Re: Messages replied or with copied text to result in blank body on receiving end

I saw it, but it referred to IBM Lotus Domino, so I'm not sure if I can apply this solution to my office365