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Contributor
Posts: 38
Registered: ‎11-06-2012
My Device: Torch 9810
My Carrier: Telstra

Multiple Blackberry Messaging agent profiles

Hello,

 

I have a problem, I will attempt to explain.

 

2 of the users in our BES show GUID@companyname.com as the messaging server, and all the rest show EXCH01, the local name of our exchange.

 

All the users that show messaging server as EXCH01 are working fine.

 

They are using Mailbox agent 1, whereas the users that are not working are using mailbox agents 2 and 3, which will not run without crashing and I am not sure where they came from.

 

How can I remove the other mailbox agents, or change these users messaging server?

 

I have tried running handheldcleanup tool which did not fix the issue.

Guru III
Posts: 32,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Multiple Blackberry Messaging agent profiles

do these users have a mail box on the EXCH01 server?

 

are you using their primary SMTP address?

 




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Contributor
Posts: 38
Registered: ‎11-06-2012
My Device: Torch 9810
My Carrier: Telstra

Re: Multiple Blackberry Messaging agent profiles

Yes to both questions. We only have one exchange
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Contributor
Posts: 38
Registered: ‎11-06-2012
My Device: Torch 9810
My Carrier: Telstra

Re: Multiple Blackberry Messaging agent profiles

Is there any way of deleting and readding the user to the BES without having to wipe and reactivate the device?