09-19-2008 12:54 PM
I have multiple application Event ID 10000 errors from several BES sources that I can't seem to resolve. Basically all these errors are pointing to the inablility to open/create a log file pertinant to its source, example Dispatcher is unable to open folder location\server_DISP_date.txt. Other sources include Syncronization, Controller, Exchange Connector, Messaging Agent, Policy and DevMgmt Connector. Also I have three other ones from Backup Connector unable to call Audit, PIN, and SMS log. How and where do I begin to resolve these?
I have noticed under the Log folder there are no dated folders for nearly two months. The BES Configuration - logging tab is configured to create a daily log, Are the issues noted in previous paragraph related to this lack of logging?
I am a newbie at managing this system so any and all assistance/guidance is greatly appreciated.
09-19-2008 01:39 PM
09-19-2008 01:50 PM
Example Syncronization source it says:
"[DIAG] EVENT-Error_opening_debuglog, ERROR=2, EVENTMSG="Error opening Z:\BlackBerry Enterprise Server\Logs\20080919\myservername_SYNC_01_20081909
The BackupConnector source says:
"[DIAG] EVENT=Error_open_SMS_auditlog, ERROR=2, EVENTMSG="Error opening SMS audit log file"". SMS is replaced with PIN and Call in the other two error events.
09-19-2008 01:54 PM - edited 09-19-2008 01:54 PM
09-19-2008 02:00 PM
Thank you for all your immediate replies and recommendations! It it truely appreciated.
Can I safely assume changing BES account will resolve all the event errors relating to not being able to create log file? Will this same BES account change resolve the CALL, SMS, and PIN ones too?
09-19-2008 02:02 PM