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New Contributor
Posts: 6
Registered: ‎07-11-2011
My Device: Blackberry Torch 9810, OS 7.1.0.694
My Carrier: AT&T

New contact emailed as attachment cannot then be emailed - red X is displayed

We're seeing a problem for one particular user whereby when they are emailed a contact (either from another Blackberry or Outlook), the user cannot then send an email to that contact from their Blackberry. 

 

The user opens the attachment, selects the email address and then 'Email <Contact Name>' from the menu.  They then get a red X in the mailbox and a message saying 'address cannot be read'.

 

I cannot reproduce the problem on any other Blackberry account no matter how hard I try.  The user in question has the same problem on multiple Blackberries (all Torches) and for all contacts emailed to them.

 

There are no other issues with email for this user on their Blackberry.  I have resent Service Books and the user has also popped the battery multiple times.

 

Any ideas?

 

Thanks very much,

Sam

New Contributor
Posts: 6
Registered: ‎07-11-2011
My Device: Blackberry Torch 9810, OS 7.1.0.694
My Carrier: AT&T

Re: New contact emailed as attachment cannot then be emailed - red X is displayed

BTW, this is a BES environment.  We are running 5.0.3.31.