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Contributor
Posts: 12
Registered: ‎03-13-2013
My Device: 8900 & PlayBook 64
My Carrier: Vodafone
Accepted Solution

New license keys/CAL save to BES 5.0.3 then disapears later the same day

Hi

 

Running BES 5.0.3 MR8 (at least that is what Programs & features reports) as VM Windows 2008 builds for BES, MDS & SQL.

 

Have added a new 50 CAL to BES, taking it to 842 CALs. Is accepted & updates numbers accordingly, but then disappears off BES an hour or so later. Key sequence starts "bescal" in line with many other codes on the BES.

 

I found a link to a similar issue:

http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Service-10/CALs-not-saving/td-p/835553

 

As for that call, the CAL can be re-entered, but again disappears. Knotty Rope advised contacting the Expert Support Centre about. I will do this but wondered if users had found a cause/resolution?

 

Thanks.

 

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: New license keys/CAL save to BES 5.0.3 then disapears later the same day

i dont think there is a fix for this that is public.

 




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Contributor
Posts: 12
Registered: ‎03-13-2013
My Device: 8900 & PlayBook 64
My Carrier: Vodafone

Re: New license keys/CAL save to BES 5.0.3 then disapears later the same day

The CAL level has stayed static at the updated level for ~ 24 hours now, even after a BES re-boot, which we do twice weekly.

Hoping it stays that way! Bemused though.

Thanks for replying Knotty.
Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: New license keys/CAL save to BES 5.0.3 then disapears later the same day

reboot it twice weekly?

 

I only reboot for patches once a month or so.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 12
Registered: ‎03-13-2013
My Device: 8900 & PlayBook 64
My Carrier: Vodafone

Re: New license keys/CAL save to BES 5.0.3 then disapears later the same day

We always patch & bounce after Exchange environment patching.
We also used to suffer sporadic outages to Exchange, hence the scheduled re-boot to minimise impact. Less so now. All our "managed" Exchange, Citrix & Sharepoint systems for 35,000+ users are at ther other end of a 100MB pipe, with BES on our end. Prob a mix of network capacity & Exchanged issues dropping connection to individual Exchange boxes.

The CALs are still there so will close this thread.
Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: New license keys/CAL save to BES 5.0.3 then disapears later the same day

glad to hear they are still there

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V