08-29-2013 12:09 PM
I have two users both with Bold 9330s. They have been on our BES server for a few years. As of 8/28 they can no longer receive email. I checked both accounts on the BES and no issues are seen except that each one shows that the last contact date of 8/28 and a failed to forward message remark.
Both devices have the current software revision
I have wiped and started fresh on both phones and one thing I noticed before and after the wipe is that ENTERPRISE ACTIVATION and BLACKBERRY APP WORLD are gone from their devices. I've downloaded both APS and when I run the Activation the devices never connect to our server to start the activation process.
Any one run into this before?
08-29-2013 12:43 PM
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
08-30-2013 09:29 AM
It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.
Under Manage Connections on the device (OS 5 and higher), there's a services status which tells if connected to the data network.
For BES dataplan testing.
Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.
Then use the Enterprise Activation Readiness tool.
All at absolutely no cost to you or your organization!
The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V