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New Contributor
Posts: 4
Registered: ‎02-07-2009
My Device: Not Specified

No longer able to activate via Enterprise Activation on two different devices for two different users

I have two users both with Bold 9330s.  They have been on our BES server for a few years.  As of 8/28 they can no longer receive email.  I checked both accounts on the BES and no issues are seen except that each one shows that the last contact date of 8/28 and a failed to forward message remark.

 

Both devices have the current software revision

 

I have wiped and started fresh on both phones and one thing I noticed before and after the wipe is that ENTERPRISE ACTIVATION and BLACKBERRY APP WORLD are gone from their devices.  I've downloaded both APS and when I run the Activation the devices never connect to our server to start the activation process.

 

Any one run into this before?

Contributor
Posts: 22
Registered: ‎08-29-2013
My Device: Bold 5 9900
My Carrier: simplemobile

Re: No longer able to activate via Enterprise Activation on two different devices for two different users

Yes I did run into it...infact I am still on it too...now mind is showing me this error message as I tried to reinstall BBM....
Cannot get new token due to device offline state. (Error Id: 40760)
New Contributor
Posts: 4
Registered: ‎02-07-2009
My Device: Not Specified

Re: No longer able to activate via Enterprise Activation on two different devices for two different users

When did the issue start for you?

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Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: No longer able to activate via Enterprise Activation on two different devices for two different users

It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.

Under Manage Connections on the device (OS 5 and higher), there's a services status which tells if connected to the data network.

For BES dataplan testing.

 

 

Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.

https://www.blackberry.com/besc/dashboard/

Then use the Enterprise Activation Readiness tool.

All at absolutely no cost to you or your organization!

The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.




 




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