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New Contributor
Posts: 6
Registered: ‎03-16-2009
My Device: Not Specified

Not receiving all emails to handhelds

Recently, the company I work for implemented a new BES server. We had a BlackBerry Pro server on another server. Any ways, the install went great and eveything was working well. But now I have noticed that Im not receiving all of my emails on my BlackBerry. And when I looked at the logs on the server, I noticed a lot of these types of messages...

 

 

Mail seems to be in 'delayed notifications' state for 188 health checks. Session 0x01522790
[30165] (03/13 00:08:07.220):{0xEC0}  Calendar seems to be in 'delayed notifications' state for 188 health checks. Session 0x01522790

 

Any help or suggestions would be greatly appreciated!

Thanks

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Not receiving all emails to handhelds

Need more info on the emails not arriving, the calendar info is not going to help much.

 

 

 

 

 




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Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Not receiving all emails to handhelds

Are they getting to your email and going into a folder? please explain by what you mean that emails aren't making it to the handheld?
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If someone helped you give them kudos. Research all info!
New Contributor
Posts: 6
Registered: ‎03-16-2009
My Device: Not Specified

Re: Not receiving all emails to handhelds

I dont get all my emails on my BlackBerry device. I will sit at my desk and watch some emails go to my Outlook client while my device does nothing. I checked the log files on BES and noticed some the logs being generated, like the ones I posted in my first post. And this just started happening a couple of days ago. It was fine the first 2 weeks BES was up and running....what else can I do or check?? Thanks is advance

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Not receiving all emails to handhelds

In outlook are you using a PST file or OST?

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 6
Registered: ‎03-16-2009
My Device: Not Specified

Re: Not receiving all emails to handhelds

Yes, they are going to another folder in Outlook per rules I have established. And no, it is not a PST. The funny thing is, is that they were going into a PST per rule just fine until a couple of days ago???
Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Not receiving all emails to handhelds

From your BlackBerry? that is currently not possible

******************************************************************


If someone helped you give them kudos. Research all info!
New Contributor
Posts: 6
Registered: ‎03-16-2009
My Device: Not Specified

Re: Not receiving all emails to handhelds

So your saying that if the destined email goes to any other folder then my inbox, it wont get delivered? Thats funny, because it use to work like this?
Forums Veteran I
Posts: 2,036
Registered: ‎12-04-2008
My Device: 8900

Re: Not receiving all emails to handhelds

No, what I'm saying is that you can't select a .pst file to send emails to from your device, I thought that was what you said, because how would the BlackBerry know how to find the .pst
******************************************************************


If someone helped you give them kudos. Research all info!
New Contributor
Posts: 6
Registered: ‎03-16-2009
My Device: Not Specified

Re: Not receiving all emails to handhelds

At one point in time, the emails that I was suppose to be getting were in a PST file, but not any longer. Now there are just sub folders in my Inbox, but I dont get notified on my BLackBerry that an email came in.

 

So if I have sub-folders within my Outlook Inbox the messages wont come to my BlackBerry?? This doesn't make any sense, becasue this use to work?? I will turn off the rules and see what happends