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New Contributor
Posts: 2
Registered: ‎11-18-2010
My Device: Not Specified

Password Keeper

I have just moved one of my clients from one hosted exchange service to another and one of the users was concerned about Password Keeper being sync'd back to his phone after the wipe. He did not back it up before the wipe and he told me that he usually gets it sync'd through BES and I did not know if it would transfer over to the new hosted service along with all the passwords he had in it. Anyone knoe of this and if it works?

Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

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Re: Password Keeper

Password keeper backup is in the database of BES encrypted of course, if the user was removed from BES and the device wiped, It is gone.


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New Contributor
Posts: 2
Registered: ‎11-18-2010
My Device: Not Specified

Re: Password Keeper

Thanks for the reply. I will have to break the news to him.

New Member
Posts: 1
Registered: ‎03-27-2013
My Device: BlackBerry 9700
My Carrier: Orange

Re: Password Keeper



We are having the same issue with an user migrated from one BES to another, which are in different organizations.


I have tried creating a new mailbox for the user in the source organization, setting all attributes as prior the move of the mailbox to the other organization.  The user was not removed from source BES.

We tried setting new activation password , but activation of the device is failing.


Is there a way to get the users password keeper files from the source BES and providing them to him on the new BES?


Can you please advise if  we still have the user not removed from the source BES , will it be possible somehow to get the pass keeper restored ?


Thank you in advance



Forums Advisor I
Posts: 652
Registered: ‎05-23-2008
My Device: BB10 and WiFi PB
My Carrier: .

Re: Password Keeper

B*Nator can migrate users while keeping the wireless backup. If you want to do that manually you have to use desktop manager with backup/restore.
Find more information about Enterprise Mobility Management at EMMAdmin.com