04-22-2009 06:22 PM
I've got several BB accounts that have an increase in pending message count. I know that several of these users are no longer working hear but have been told to keep the account active for another month or two. I'm assuming legal issues. This results in a lot of pending messages. At what point does the the volume of pending messages becomes a performance hit on my BES server. I'm running Exchange BES 4.1.6
04-22-2009 08:03 PM
It will keep increases until they re-activate on a blackberry.
You can remove them from the BES but still keep their actual email mailbox open.
there would be no need to keep them on the BES.
04-23-2009 09:15 AM
There really isnt any set number of pending messages that can contribute to performance issue. The idea really is to stop the BES from wasting resources on these users as BES would be performing rescans every15-30 min. If you remove the users, the BES will have less work to do and the resources can be utilized for current BES users.
Like bumblepie said, remove the users from the BES only and keep their AD Accounts active...this will reduce BES load and also free up some more licenses on the BES for new users