04-05-2012 08:17 PM
I have a user that deletes messages from HH and it recopies the messages to the Inbox on Exchange. This only happens to one of six users. Even though he may have already deleted the message in Outlook/Exchange, when he deleted from the HH use "On Handheld" option, it shows up as an unread message in Outlook.
Any idea what is setup wrong or causing it?
How do I fix it?
Thanks - Rod Iwata
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
04-06-2012 10:13 AM
What version BES and Mail Server?
Try a battery pull?
Any info in the logs?
default location :\Program Files\Research In Motion\BlackBerryEnterprise Server\Logs
Also look in event veiwer to seef if any errors or warnings pertain to your issue
Please post back the log info minus personal info
to isolate an affected user on a static messaging agent , then look for the MAGT log for that agent (while trying to send/receive messages). The format you'll be looking for is:
Where the first pair of digits are the Agent ID you set.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V