Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎10-11-2012
My Device: Bold 9790
My Carrier: T Mobile
Accepted Solution

Problems with BES receiving Emails

[ Edited ]

Hello,

 

Im hoping somebody can help me, Ive not been able to receive emails on my Blackberry for the last 24 hours. We have a server at home, which runs Exchange Server and have BES. Everything was working fine until 24 hours ago, then I could not receive emails, except my hotmail ones. I can send and it updates fine within Outlook, I checked earlier today in the log files and there was some kind of java problem, and a page cannot be displayed within the blackberry admin service. This has since corrected itself and reports no errors. Also, I can receive emails through outlook exchange and send without any problems

 

I have resent the service books, but still I can only send email and not receive. Does anybody have any advice, or know if there are any known network issues?

 

Thanks John

New Contributor
Posts: 3
Registered: ‎10-11-2012
My Device: Bold 9790
My Carrier: T Mobile

Re: Problems with BES receiving Emails

[ Edited ]

OK, Ive found a few errors in event viewer now. Hopefully somebody can tell me what to do with these, as its failing authentication somewhere.

 

[DEVICE_SESSION:2946C763:0x003FF550] Service authentication verify failed. Error: 1 Service: S19807524

 

[DEVICE_SESSION:2946C763:0x00AE61E0] Timer Event. Exceeded service authentication timeout. No authenticated services. Releasing session.

 

<2012-10-11 19:14:47.500 BST>:[195]:<MDS-CS_DPCS-SERVER_MDS-CS_1>:<ERROR>:<LAYER = SRP, SRP Connection error [S19807524[DPCS-SERVER:3200]] java.net.SocketException: Software caused connection abort: socket write error>

New Contributor
Posts: 3
Registered: ‎10-11-2012
My Device: Bold 9790
My Carrier: T Mobile

Re: Problems with BES receiving Emails

OK, It seems to all be working fine now.

Guru III
Posts: 32,249
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Problems with BES receiving Emails

Next time try this as it seems your SRP was not connecting.

 

Start with this.

 

KB02068 - How to troubleshoot SRP connectivity issues



Have you made any perimiter or software firewall changes?

Can you flush your DNS server cache?
Are all your BES services running?
DBNS can be ignored.

What are they being logged on as?

Try stopping these services in this order:

Blackberry Controller
Blackberry Dispatcher
Blackberry Router

Starting the services in this Order:

Blackberry Controller
Blackberry Dispatcher
Blackberry Router

Let us know how you progress.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V