10-11-2012 12:43 PM - edited 10-11-2012 12:44 PM
Im hoping somebody can help me, Ive not been able to receive emails on my Blackberry for the last 24 hours. We have a server at home, which runs Exchange Server and have BES. Everything was working fine until 24 hours ago, then I could not receive emails, except my hotmail ones. I can send and it updates fine within Outlook, I checked earlier today in the log files and there was some kind of java problem, and a page cannot be displayed within the blackberry admin service. This has since corrected itself and reports no errors. Also, I can receive emails through outlook exchange and send without any problems
I have resent the service books, but still I can only send email and not receive. Does anybody have any advice, or know if there are any known network issues?
Solved! Go to Solution.
10-11-2012 02:24 PM - edited 10-11-2012 02:26 PM
OK, Ive found a few errors in event viewer now. Hopefully somebody can tell me what to do with these, as its failing authentication somewhere.
[DEVICE_SESSION:2946C763:0x003FF550] Service authentication verify failed. Error: 1 Service: S19807524
[DEVICE_SESSION:2946C763:0x00AE61E0] Timer Event. Exceeded service authentication timeout. No authenticated services. Releasing session.
<2012-10-11 19:14:47.500 BST>::<MDS-CS_DPCS-SERVER_MDS-CS_1>:<ERROR>:<
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
10-11-2012 02:58 PM
Next time try this as it seems your SRP was not connecting.
Start with this.
Have you made any perimiter or software firewall changes?
Can you flush your DNS server cache?
Are all your BES services running?
DBNS can be ignored.
What are they being logged on as?
Try stopping these services in this order:
Starting the services in this Order:
Let us know how you progress.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V