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New Member
Posts: 1
Registered: ‎07-12-2014
My Device: Blackberry Curve
My Carrier: Digicel

Random Removal of RSA tokens

[ Edited ]

A task has been started on our BES 5 server to remove the RSA application from several blackberrys at our firm. The users seem to all be selected at random as everyones account is created the same, there are no special groups or otherwise. Seems like most of them have been prompted to restart the phone and when complete the application is gone. The application also seems to no longer be able to be pushed from the BES 5 server. Any idea how this process could have started and how do you delete the task?

 

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Forums Advisor III
Posts: 1,481
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: Random Removal of RSA tokens

To find out who has started the deletion job, in the BAS Console, go to

Devices > Deployment jobs > Manage deployment job tasks

Search for a user who has recently lost the RSA app. Make sure you set the "Jobs created after" to a date before the deletion happened.

Now check for the tasks that have a task type of "Application" and a task of "Removing". Click on More... and look under Administrator. It should show the admin that has initiated the removal.