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Contributor
Posts: 13
Registered: ‎01-26-2009
My Device: Not Specified
Accepted Solution

Recently updated from BES 4.3 exch 2003 to BES 4.6 exch 2007 / 3 users out of 80 stopped syncing

I can send PIM messages to the devices!!

 

Here is the error for each of the users.

 

MAGT log

 

MAPI call failed. Error 'The client operation failed.', LowLevelError 1209, Component 'Microsoft Exchange Server Information Store', Context 1281

 

ALRT log

MAPIMailbox::RescanPIMItems - GetProps (0x80004005) failed

RescanPIMItems - Failed getting contents table (type=Address Book) (0x80004005)

RescanPIMItems(1) failed: ERR_FAIL

Unable to save configuration settings or statistics

 

IEMSTest output

Mailbox opened successfully

Root Folder opened successfully

Failed to create a folder in users mailbox

 

Anybody's input would be greatly appreciated.

 

Thanks,

 

Brad

 

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Recently updated from BES 4.3 exch 2003 to BES 4.6 exch 2007 / 3 users out of 80 stopped syncing

Double check your permissions on exchange for the besadmin account.

 

And make sure the users are not part of any protected group (administrator, domain admin etc.)

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 13
Registered: ‎01-26-2009
My Device: Not Specified

Re: Recently updated from BES 4.3 exch 2003 to BES 4.6 exch 2007 / 3 users out of 80 stopped syncing

FYI - I tried everything from doing slow syncs to wiping the handhelds.  Nothing worked.  This is what I found in another forum.

 

"Mailbox moves within the same server are not updated by BES and thus messages will not be received by handheld until BES services are restarted. This is because BES scans users mailboxes for changes in the Server DN. Since mailboxes are moved within the same server, BES is unware of the mailbox move. This is by design."

Unknown why it does this, for only 3 out of 80 mailboxes.  I went ahead and rebooted the server and the 3 users started working again.

 

Hope this helps other users that experience the same problem.

 

Highlighted
Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Recently updated from BES 4.3 exch 2003 to BES 4.6 exch 2007 / 3 users out of 80 stopped syncing

Thats a nice find. Glad you fixed it and shared the solution with us.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V