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New Member
Posts: 1
Registered: ‎01-06-2013
My Device: 9900
My Carrier: Etisalat

Remote Address Look up - Lookup feature doesn't appear

[ Edited ]

Hi there, I have been using Blackberry 9900 with the latest software installed 7.1.0. Earlier I could use the option "Remote Look Up" to pull contact details of the members in our company. Now, all of a sudden that option is no more available on my device....Can someone please help to restore this feature??

Trusted Contributor
Posts: 115
Registered: ‎12-28-2012
My Device: Bold 9900

Re: Remote Address Look up - Lookup feature doesn't appear

I sugguest you speak to your BES admin, there is something wrong with the BES server or tell him to send you the service books from the console

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Guru III
Posts: 32,225
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Remote Address Look up - Lookup feature doesn't appear

I had this happen once in the past when there were too many log folders on the BES server. ver 4.1.7


There could be an issue on the BES


but try this anyways


Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.


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