Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Member
Posts: 1
Registered: ‎01-06-2013
My Device: 9900
My Carrier: Etisalat

Remote Address Look up - Lookup feature doesn't appear

[ Edited ]

Hi there, I have been using Blackberry 9900 with the latest software installed 7.1.0. Earlier I could use the option "Remote Look Up" to pull contact details of the members in our company. Now, all of a sudden that option is no more available on my device....Can someone please help to restore this feature??

Trusted Contributor
Posts: 115
Registered: ‎12-28-2012
My Device: Bold 9900

Re: Remote Address Look up - Lookup feature doesn't appear

I sugguest you speak to your BES admin, there is something wrong with the BES server or tell him to send you the service books from the console



_______________________________________________________
Click on the thumbs up if you like the reply
Highlighted
Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Remote Address Look up - Lookup feature doesn't appear

I had this happen once in the past when there were too many log folders on the BES server. ver 4.1.7

 

There could be an issue on the BES

 

but try this anyways

 

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V