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New Member
Posts: 1
Registered: ‎08-26-2009
My Device: Not Specified

Rename user (Active Directory, Exchange 2003, BBM 4.1.4.15)

Hi all,

 

first, please forgive my ignorance - I'm very new to BB admin. I hope I don't get the terminology too wrong!

 

Our setup;

Windows SBS 2003

Active Directory

Exchange 2003

BlackBerry Manager 4.1.4.15

 

Problem;

I recently renamed a user, in AD, and since then they have not received emails on their BB. Prior to the rename everything worked fine. They do receive emails through Outlook.

 

I noticed that in BBM it is still configured to their old mailbox, something like this;

mailbox:/o=ABC/ou=first administrative group/cn=Recipients/cn=OldUserName

 

I followed this KB article; 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00142

and restarted the listed services. 

 

I was hoping the mailbox would update with the new user name, but after 30 minutes there has been no change. 

 

any help would be most welcome

thanks in advance

 

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Rename user (Active Directory, Exchange 2003, BBM 4.1.4.15)

See if this helps. 

 

BlackBerry smartphone users are unable to send and receive email messages after their Legacy Exchange Distinguished Name attributes were manually changed

http://www.blackberry.com/btsc/KB16459

 




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New Contributor
Posts: 3
Registered: ‎09-17-2008
My Device: Not Specified

Re: Rename user (Active Directory, Exchange 2003, BBM 4.1.4.15)

Turned out to be this one : 

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB00142

 

Moved mailboxes to another server and then back and IEMSTEST works now. Will check if the Blackberries work now