02-20-2014 04:27 AM
Hi all, just wondering if someone is able to assist me with a problem my organisation is currently facing.
We have recently completed a rollout of 2500 BlackBerry 9320's running v 7.1.1011 (2753) and we are falling victim to the ringtone deletion issues noted in KB35182
Whilst we look further into the possibilty of deploying OTA updates to our devices via the BES [126.96.36.199] which we have never had the need to do before i was wondering if there are any quick Policy changes that could help us to prevent this issue?
Has anyone else encountered this issue within their organisation and managed to successfully deploy a solution?
Many thanks in advance for any assistance you can provide
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
02-20-2014 08:45 AM
BlackBerry Enterprise Server customers can contact BlackBerry Technical Support Services to request a quick fix that can be pushed via the BlackBerry Enterprise Server
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V