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New Contributor
Posts: 9
Registered: ‎09-02-2011
My Device: 9700
My Carrier: Rogers

[SRP] Dispatcher\SRP Connection dropping often

I have a server that is looping between connecting and droppping the [SRP] Dispatcher\SRP Connection.

The BES still appears to work but we these alerts are occurung many times a minute. A reboot of the serve had now effect.


Any Ideas?


Windows OS Version -  Windows Server 2003 for Small Business Server 32- Bit

BES Version - Blackberry Enterprise Server for MS 4.1.4. (Bundle 25)

SQL - SQL Express 2005 (Local install)

Mail Server - Exchange 2003 CDO DLL version - 6.5.7654.12

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: [SRP] Dispatcher\SRP Connection dropping often

Start with this.


KB02068 - How to troubleshoot SRP connectivity issues

Have you made any perimiter or software firewall changes?

Can you flush your DNS server cache?
Are all your BES services running?
DBNS can be ignored.

What are they being logged on as?

Try stopping these services in this order:

Blackberry Controller
Blackberry Dispatcher
Blackberry Router

Starting the services in this Order:

Blackberry Controller
Blackberry Dispatcher
Blackberry Router

Let us know how you progress.


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