04-01-2008 10:45 PM
Over the last month I have had 3 occurances of the BES Router loosing the connection to the SRP Relay & not reconnecting until the BES is given a reboot. The error that appears in the Application event log & the ROUT log states:
"[SERVICE_RELAY_SESSION:<srp id removed>] Service transaction not found"
I cannot find a cause for this. Note, we are not running an up to date version of the BES (22.214.171.124) & RIM's solution is to upgrade the BES. Whilst that is well & good, RIM were unable to provide any indication as to why this has started happening & what would cause the problem.
Prior to rebooting the server I could test the network connection for the BES router by connecting to the srp.ap.blackberry.net relay without any problem.
04-02-2008 03:27 AM
04-02-2008 05:06 AM
It could be that there is a network issue and that the connection is getting dropped. As it fixes after a reboot, could be the NIC or some intermittent issues with the TCP on the box.
Upgrading to SP 7 is probably a good plan anyhow; it will at least take that out of the equations.
04-02-2008 09:10 AM
Devans - It might be a good idea to check the MAGT log around the time of the disconnect. There may be a winsock error code or something similar. While I agree upgrading to SP7 is a good idea it may not resolve this particular problem.
Here's a link to the release notes - http://www.blackberry.com/knowledgecenterpublic/li
I don't believe there were any fixed issues around SRP connectivity other than SDR122318.
Are their any consistancies around time of day, etc?
04-02-2008 10:50 PM
Devans - Serano is correct in saying that there is only the one major fix for SRP Connectivity in 4.0.7. That said, there are a series of fixes in 4.0.5a and 4.0.6 that address issues that could cause what you are describing.
It is likely that the reason Support recomended you upgraded to Service Pack 7 is to ensure that all these fixes are applied to your BlackBerry Enterprise Servers as they are cumulative and therefore included in Service Pack 7.
04-03-2008 12:00 AM - edited 04-03-2008 12:01 AM
Thanks for the replies. I understand & agree with RIM's reasons to apply the latest SP's. If it was up to me, I'd take a backup image of the BES & apply the service packs within a couple of hours. However when you work for a government department it can take weeks, if not months to get the change process approved to apply the latest service packs. Hence I would rather try to address what has suddenly caused the problem whilst the change request is submitted.
I'll look through the logs again to see if I can find any similarities. I'll report back if I find something.