09-19-2008 09:41 AM
We have a w2k3 domain, exchange server, and BES server. The bes server is w2k3 sp2 server with bes manager 4.1. We were getting the below message in our application logs. We rebooted our bes server and we are no longer getting this message. We would like to know what caused this error.
Event ID 10000
Source - Blackberry Router
SERVICE_RELAY_SESSION112669:007ef648] Service transaction not found. SERVICESESSION_TAG=842061
Thanks in advance
09-19-2008 10:28 AM
This message tells that email which was sent to a BlackBerry was not delivered while the BlackBerry services were running on the BES. After the services stopped, the tag was dropped and an error was reported. When the services restart and the BlackBerry device user’s mailbox is scanned, the undelivered message is resent to the BlackBerry device.
This may also appear if a device that was connected to the BB Desktop Manager is disconnected. The device made a connection to the BlackBerry Router over TCP/IP with the BB Desktop Manager software. After the device disconnected, the connection is lost and the information is reported in the Application log on BES
09-19-2008 11:33 AM
09-19-2008 11:41 AM
09-19-2008 01:32 PM
well there is lot more to it, check appliation logs on your BES and look for blocked worker threads and any other errors in regard to BB services.
Was there any updates on Exch server or reboots?