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New Contributor
Posts: 3
Registered: ‎08-01-2014
My Device: Curve 9300
My Carrier: AT&T
Accepted Solution

Some Folders in Outlook Contacts Don't Sync

After years as a BB Admin in a Domino environment, I find myself supporting BBs in an Exchange shop.  I have a user with five Folders in his Contacts list.  Three of them sync the contents to his BB, and two do not.  What could be the difference?

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Some Folders in Outlook Contacts Don't Sync

what version BES and hand set?

 




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New Contributor
Posts: 3
Registered: ‎08-01-2014
My Device: Curve 9300
My Carrier: AT&T

Re: Some Folders in Outlook Contacts Don't Sync

The device is a 9320 running 7.1.0.714 on BES 5.0.4

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Some Folders in Outlook Contacts Don't Sync

[ Edited ]

in BAS can you go to the user and see what folders are set to sync?

 

 

 

 

 

 

In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.

 

Click Manage users.

 

Search for a user account.

 

Click the display name for the user account.

 

Click Edit User.

 

In the Messaging configuration section, click Device configuration.

 

On the Email tab, in the Private contact folders section, select the private contact subfolders that you want to permit the user to synchronize with the contact lists on the BlackBerry device.

 

Click Continue to user information edit.

 

Click Save all.

 

newly created folders will not sync until you tell it to but upon first activation all subfolders will

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Contributor
Posts: 3
Registered: ‎08-01-2014
My Device: Curve 9300
My Carrier: AT&T

Re: Some Folders in Outlook Contacts Don't Sync

That was it!  I didn't realize Contacts folders could be set to redirected or not.  The folders that weren't synchronizing were not set for redirection.  Thank you!

 

--Tom

Highlighted
Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Some Folders in Outlook Contacts Don't Sync

your welcome

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V