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New Contributor
Posts: 2
Registered: ‎10-14-2009
My Device: Not Specified

Subfolders in outlook not sync

Hello

 

I current have a balckberry that the outlook 2003 subfolders are not syncing with the Blackberry 9000. We are running BES 4.0. In BES I have setup folder redirection selecting all the folders and also tried Inbox and sent items setting. Wireless Reconcillation/Syncing is enabled for the user and also on the Blackberry The user is recieving his emails with no problem. When the emails are read or moved into a subfolder the Blackberry does not update the subfolder or that the message has been read. I have moved the message out of the inbox and back into subfolder with no success and also set up the user on a a spare blackberry with the same results. This was working for this user a month ago, but something has changed somewhere. Anyone got any ideas? Many Thanks.

 

 

Kev

Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Subfolders in outlook not sync

Are you running the latest version of BES?

 

Check your BES version number

1) Go to the Add or Remove Programs Control Panel applet (Start > Run > appwiz.cpl )

2) Locate the reference to "BlackBerry Enterprise Server", select it and then click "Click here for support information.".

3) The publisher listed should be "Research In Motion" and the Version will be the exact version of BES currently installed.

Also you can learn more about the MR level with the bundle number too.

Exchange
http://www.blackberry.com/btsc/KB05131

Domino
http://www.blackberry.com/btsc/KB01346

Group Wise
http://www.blackberry.com/btsc/KB03776

Let us know what you have

 




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New Contributor
Posts: 2
Registered: ‎10-14-2009
My Device: Not Specified

Re: Subfolders in outlook not sync

The Version we have is 4.0.4 ( Bundle 7)
Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Subfolders in outlook not sync

You are on SP4 

Might want to goto SP7 since it is the latest.

 

Get your doumentation and downloads here.

http://na.blackberry.com/eng/support/software/server.jsp

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Member
Posts: 1
Registered: ‎10-19-2009
My Device: Not Specified

Re: Subfolders in outlook not sync

I'm having the same issue.  Did you find a resolution?

Highlighted
Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Subfolders in outlook not sync

Could you tell us more about your issue, what you have done and current configuration please.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V