Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎07-19-2014
My Device: 9650
My Carrier: vodafone

Sync Issues after Migration from Exchange 2007 to Exchange 2010


I have a BES 5.04 Server with Exchange 2007 Server. Introduced a Ex 2010 Server & gave the relevant permission required for BES To work & moved the Service Mailbox to the New 2010 Server + Moved a Pilot Mailbox for which BES was enabled & working to the  Exchange 2010 Environment & things went smooth - Email sync was working without any issues

After a week moved few more accounts & could see that  the sync is no longer happening - Moved back the mailboxes to the 2007 Server & it works again.


IEMSTest is clean - doesnt seem to be a permission issue.

Have restarted both the CAS & the BEs Server - didnt help

Did a Hostfile entry for CAS - didnt help


Gettung this error in the Eventvwr


Event ID: 20152
OpenDatabase() failed for user1


and getting error in the Logs


MAPI call failed. Error 'The client operation failed.', LowLevelError 1149, Component 'Microsoft Exchange Information Store', Context 1281
[20152] (07/18 17:18:28.895):{0x1288} OpenDatabase() failed for user1


any help would be appreciated


Syed MM