Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Posts: 1
Registered: ‎10-28-2008
My Device: Not Specified

Synchronization between Exchange mailbox and 8330



I am new to BES and I am setting up an IT Policy for my handhelds.  I have an 8330 for testing and it is currently working, sync'ing everything (as in push from Exchange), but am trying to figure out why it isn't updating the 8330 when I delete or move a message from Outlook.


Here is what I am seeing on the 8330.

   - Email comes in from Exchange

   - When I open a message on the handheld it opens in Outlook

   - When I delete on the handheld it deletes in Outlook

   - When I open in Outlook it does not open on the handheld

   - When I delete in Outlook it does not delete on the handheld


If you need to see what I have set so far in the policy I can add it.


Thanks for your help,


Andy B


Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS

Re: Synchronization between Exchange mailbox and 8330

Whwn you delete from Outlook are the messages still in the Deleted Items folder? Or is the Deleted Items folder empty?


If you move messages into other folders you can do one of the following:

  1. set the Hide Filed Messages to Yes
  2. enable hard deletion on the BES: http://www.blackberry.com/btsc/KB04853
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.