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New Contributor
Posts: 7
Registered: ‎08-04-2008
My Device: Not Specified

The license key being entered is not compatible...

[ Edited ]

Good Afternoon,


I have an existing BES server with 6 CAL's currently installed and running. We recently purchased 5 additional CAL's, but when I try to add them I receive:


"The license key being entered is not compatible with existing keys in license manager."


I did a bit of research and found that this usually happens when a Professional key is used with an Enterprise server or visa-versa. I'm pretty sure I'm on Enterprise already, but the Help, About screens in my BES manager are vague.


My service provider has been no help what-so-ever, even though all Blackberry products and services have been purchased through them. Someone at my provider also told me I need to upgrade to the latest version of BES, as the latest version is compatible with either key (Pro or Enterprise).


Really there are two things I need to know.


1. How do I figure out what type of BES server I am running?


2. Do I need to change my BES server or do I need a new license key from my service provider?


Any help is appreciated.


FYI, I am currently downloading and plan to install service pack 6.

Message Edited by JustTroItIn on 08-04-2008 02:08 PM
Forums Veteran II
Posts: 2,744
Registered: ‎04-01-2008
My Device: Bold

Re: The license key being entered is not compatible...

Call RIM / TSuppport and indicate the error you're getting.


This error is either:


The license key typed is a BlackBerry Enterprise Server - Small Business Edition (SME) key and the keys stored in the license manager are for BlackBerry Enterprise Server.




The license key typed is a BlackBerry Enterprise Server key and the keys stored in the license manager are for BlackBerry Enterprise Server SME.

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