Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
Posts: 3
Registered: ‎11-05-2008
My Device: Not Specified
Accepted Solution

To: field incorrect on blackberry only

Ok, so I have a user on BES that also recently got an iphone.

 

Somehow, the iphone (must have) done something that replaced his name on messages on his blackberry only with the text: "iphone settings".

 

This issue has been in place for a week or so, and it doesn't matter what I do I can't reset it to show the proper name... he even upgrade to a new blackberry (the bold), and after enterprise activation the new blackberry continues to show the incorrect to: 

 

The display is correct everywhere else... outlook, entourage, iphone... all show To: His name.

 

 

Anyone have any ideas on where this is being set, or how to fix it?

 

Thanks! 

Forums Veteran I
Posts: 1,546
Registered: ‎04-01-2008
My Device: 8120, Storm, 8200

Re: To: field incorrect on blackberry only

please provide bit more info?

where u see in TO field, what are trying to do when u see 'iphone settings' 

*****************************************************************************
Click on KUDOS to appreciate our efforts and mark the thread RESOLVED if your issue is resolved.
New Contributor
Posts: 3
Registered: ‎11-05-2008
My Device: Not Specified

Re: To: field incorrect on blackberry only

I'm not trying to do anything...

 

What happens is this...

 

Any time there is any incoming message, where it would normally say To: First Last it instead says To: iPhone settings

Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: To: field incorrect on blackberry only

on the blackberry addressbook, check if there is a contact named "iphone settings".



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Highlighted
New Contributor
Posts: 3
Registered: ‎11-05-2008
My Device: Not Specified

Re: To: field incorrect on blackberry only

Thanks... that was it. He had created a contact with the information needed to set up his iphone (and I guess the blackberry picked up that contact, since it had his email address in it), and deleting that contact fixed the issue.