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New Contributor
Posts: 4
Registered: ‎04-25-2012
My Device: 9780
My Carrier: Etisalat

Tracking log file

Dear BlackBerry Technical Support,
 
I have a technical inquiry regarding my blackberry phone and would appreciate you support.
 
I have a blackberry curve 9630. I did a full backup for the device on my PC in case the need to restore in the future arises.
 
Among the backed-up files there was a .DOC file which I had received thru email via BES. 
 
My inquiry here is: how can I track if this specific .DOC file was opened and viewed from the BES and/or the PC.
 
Regards,
Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Tracking log file

I dont know of a way to track that as it was downloaded to device

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


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Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Highlighted
New Contributor
Posts: 4
Registered: ‎04-25-2012
My Device: 9780
My Carrier: Etisalat

Re: Tracking log file

 
i am wondering if PC log files and BES logs can display the activity by tracking the Email header information.
Guru III
Posts: 32,189
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Tracking log file

do you have PC logging set to tha extreme?

do you have enough log space for this?

 

There is no way on device to tell if a user opened it from BES if saved to memory and a PC would not know either

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V