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New Member
Posts: 1
Registered: ‎06-10-2008
My Device: Not Specified

Undeliverable messages to certain domains through BES

[ Edited ]
Our Lotus Notes server can successfully send messages to everywhere, but I noticed our BES cannot send emails to some domains. I had a thought that it was due to DNS, or maybe it is getting flagged as spam since it is coming from the blackberry domino server rather than our primary Notes server. Any help would be much appreciated.
Message Edited by kinvah on 06-10-2008 04:49 PM
Super Contributor
Posts: 251
Registered: ‎04-01-2008
My Device: Z10
My Carrier: Telus

Re: Undeliverable messages to certain domains through BES

What exactly is the error message, and does it come to the user or to the BESADMIN account?
posted by DigitalFrog
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WARNING: May contain traces of nuts.
Contributor
Posts: 28
Registered: ‎04-14-2008
My Device: Not Specified

Re: Undeliverable messages to certain domains through BES

Hi Friend,

 

Kindly consider below mail flow for trouble-shooting this issue.

 

* Mail sent to the external domains from the BlackBerry device comes to mail.box of the domino mail server. After this it is pushed to the mail.box of the primary server from where it gets routed to the particular destination.

 

We need to find where the mail is getting blocked. If possible try adding the domain (recipient domain) to the trusted list on the domino where the BES is installed.

 

Cheers