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New Contributor
Posts: 5
Registered: ‎10-12-2009
My Device: Not Specified

Unread emails does not sync between BB/Outlook

We are using BES in our company, and one of our users is having a problem with the number of unread emails showing in his BB as against Outlook.

 

When he reads an email from his email client, the number of unread emails in his BB does not sync with Outlook, although when he receives an email it does increases.

 

Any suggestions on how to fix this?

 

Thanks in advance.

 

-s7SGIT-

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Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unread emails does not sync between BB/Outlook

This will explain a lot about reconcile and hard deletes
KB04863 - Permanent deletion of email messages in Microsoft Outlook does not reconcile to the BlackB...

link in above KB in case you missed it
KB04853 - How to enable hard deletes on the BlackBerry Enterprise Server

I have also changed the messages state size to 1000 and it cured 99% of our issues.
The performance hit and RAM increase is almost nil on the BES box.

 




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